World Kinect: Supporting Services Specialist | Remote (work from home) SA
Position Summary:
Responsible for all duties and responsibilities assigned to the Supporting Services department and individually, including but not exclusive of; database management, database administration, trip cost estimates, billing audits, and operational support.
Key Responsibilities:
- Database Management and administration.
- Maintains the various databases to ensure relevance, accuracy, and quality of data.
- Trip Cost Estimate creation and customer interaction.
- Operational Support, such as hotel coordination, airline coordination, transportation coordination or any additional products and services.
- Supports billing team as necessary for trip creation and audits.
- Ensures quality assurance and consistency of all services delivered by Supporting Services.
- Will maintain a professional demeanor in stressful situations.
- Helps other employees to accomplish company goals.
- Ability to act in situations with confidence, assertiveness, tact, and diplomacy.
- Ability to deal resolutely with sensitive issues; methods and techniques used in persuasion and negotiation of conflicts and problems.
- Performs other duties as may be assigned by management.
- Working Hours: rotating schedule.
Job Requirements:
- Highly organized, detailed oriented with strong math skills
- Strong customer service and relationship building skills
- Self-motivated and has the ability to take on challenges and be responsive to change
- Ability to partner with other departments and interact effectively with employees at all levels of the organization
- Communicates effectively, both orally and in writing, in a diverse range of audiences and settings
- Ability to work under pressure and deadlines
- Proficient in Microsoft Excel, Word, and Outlook.
- Database entry skills
- Information Research skills
- Knowledge of basic global geography preferred
- Knowledge of aviation preferred
- Knowledge of the travel industry preferred
- Ability to work evenings and weekends
Experience:
- Previous experience of maintaining data information is preferred.
- Previous experience conducting research of operational critical information is preferred.
- Experience within the aviation or travel industry is preferred.
Education:
- Minimum education certificate at level 12 matric certificate is required.