Work from Home Opportunities at RecruitMyMom
Table of Contents
Job Description
A fast-growing Software as a Service (SaaS) company is seeking a tech-savvy Customer Solutions Specialist to join their team. This is a 100% remote, permanent position with working hours from 8:00am to 5:00pm, Monday to Friday. With one weekend per month, customer custodian duties are required – only via phone.
The ideal candidate will be responsible for the retention of existing customers, helping them maximize the benefits of using the company product, while also overseeing the successful onboarding of new customers.
If you have a natural ability to prioritize customer needs and satisfaction in every decision, this role is made for you.
Responsibilities:
- Retain customers (high customer satisfaction, high usage)
- Onboard new customers efficiently (arrange demo’s etc)
- Converting leads to customers
- Conduct training sessions for customers, both one-on-one and in groups
- Update systems regularly
- Update weekly goal sheet with past 3 months’ conversion ratios
- Answer inbound support queries within sufficient time (email, phone, in-app support)
- Software testing: Test new features within the required time
OTHER OPPORTUNITIES:
- Signify Health:Online Job as Outbound Call Centre Rep
- Altum HR hiring people to work from home
- ParcelHero:Debt Collection Agent
Requirements
- Minimum of 3 years’ experience in customer service or sales position
- Relevant qualification
- Proficiency in both Afrikaans and English languages, including speaking, reading, and comprehension
- Strong interpersonal and communication skills, with the ability to connect with clients and build long-term relationships
- Able to troubleshoot issues
- Self-starter
- Work independently
- Organised – efficiently plans and prioritizes
- Can-do attitude: Embrace challenges with optimism and determination
Benefits
This is a 100% remote, permanent position with working hours from 8:00am to 5:00pm, Monday to Friday. With one weekend per month, customer custodian duties are required – only via phone.
How to Apply
To apply visit RecruitMyMom careers portal
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