FNB has opened applications for its FirstJob Learner opportunity in Johannesburg, giving a successful candidate the chance to gain practical workplace experience while completing a formal, registered qualification. The position is part-time, and applications close on 20 November 2026.
The opportunity is advertised under job requisition number R54660. The learner will complete qualification-related requirements while carrying out workplace tasks that support the business area.
These responsibilities may include research, analysis, administration, process-related activities and project work. Additional work-related training will also be provided where required.
FNB FirstJob Learner Programme 2026
The FirstJob Learner position is a development opportunity designed to combine formal learning with practical workplace exposure.
During the employment period, the successful candidate will be expected to complete the requirements of their registered qualification while contributing to predefined business objectives.
The role will also provide exposure to customer service, financial processes, business operations and administrative activities.
Here are the advertised vacancy details:
- Company: FirstRand / FNB
- Position: FirstJob Learner
- Job requisition ID: R54660
- Location: Johannesburg
- Employment type: Part-time
- Programme type: Learner development role
- Closing date: 20 November 2026
What Is the Purpose of the FirstJob Learner Role?
The purpose of the role is to help the learner develop workplace skills while completing a formal qualification.
The learner will be assigned tasks that contribute to the objectives of the business area. These may involve researching information, analysing business activities, providing administrative support and assisting with processes and projects.
The successful candidate must also fulfil the requirements of their qualification.
This means the opportunity involves both learning and workplace responsibilities. The learner will be expected to apply what they learn while contributing to the team’s daily activities.
Key Responsibilities
The FirstJob Learner will be expected to carry out several responsibilities relating to customer service, business processes, administration and personal development.
Customer Service and Customer Experience
Customer service is an important part of the position.
The learner will be expected to:
- Follow the organisation’s service standards and shared values.
- Apply Treating Customers Fairly (TCF) principles when interacting with customers.
- Take ownership of customer complaints and dissatisfaction.
- Communicate with customers according to agreed standards.
- Collect customer feedback to help improve service delivery.
- Ensure that product information and advice are technically accurate.
These responsibilities will help the learner develop an understanding of customer expectations and service delivery in a financial services environment.
Financial Processes and Cost Awareness
The role also involves developing an understanding of financial processes and operational standards.
Responsibilities include identifying and escalating potential risks that could increase costs, demonstrating cost awareness and understanding how individual actions contribute to business expenses.
The learner must follow the required operating standards and develop knowledge of the organisation’s financial processes.
Administration and Business Operations
The successful candidate will assist with predefined work objectives that support the relevant business area.
This may include research, analysis, administrative work, process activities and project-related tasks.
The learner must maintain accurate activity reports, follow company policies and procedures, and help ensure that quality standards are maintained.
Process Improvement
FNB expects the learner to contribute to improving business processes and operational efficiency.
The responsibilities include:
- Investigating ways to optimise existing processes.
- Supporting alignment between business processes and customer service.
- Identifying possible process and system improvements.
- Advising line management about potential improvement opportunities.
- Following enhanced procedures to maintain operational efficiency.
This gives the learner exposure to how business processes are managed and improved within the organisation.
Personal Development and Learning
Because this is a development role, personal growth and continuous improvement are important expectations.
The learner will be responsible for identifying areas where additional skills or knowledge are needed.
The position includes creating a personal development plan and reviewing it with the team leader.
The learner must understand which competencies and skills need to be developed to improve performance and meet workplace expectations.
The advert also highlights the shared value of continuous improvement, expressed as “I get better and better”.
Teamwork and Workplace Values
The successful candidate will be expected to work with colleagues to achieve team objectives.
FNB highlights the importance of:
- Respecting individual contributions.
- Valuing diversity and inclusivity.
- Sharing information and knowledge with colleagues.
- Working together to achieve team goals.
- Showing respect for other people.
- Contributing positively to the team.
These expectations reflect the organisation’s emphasis on teamwork and an inclusive working environment.
Where Is the FNB FirstJob Learner Opportunity Based?
The advertised position is based in Johannesburg.
It is listed as a part-time opportunity, so applicants should review the official vacancy information for any additional details about the working arrangements.
What Qualifications Are Required?
The information provided in the vacancy description confirms that the successful candidate must complete a formal, registered qualification during the period of employment.
However, the supplied advert details do not specify the minimum school qualification, a particular field of study, an age requirement or a previous work experience requirement.
Applicants should therefore consult the official application page to confirm any additional eligibility criteria before applying.
Is This a Learnership?
The position is described as a learner development role involving a formal, registered qualification and practical workplace experience.
It is therefore a structured learning opportunity, but applicants should not assume that it has the same requirements or benefits as other FNB learnership programmes.
The advert details provided do not state the qualification duration, stipend or salary.
When Is the Closing Date?
Applications for the FNB FirstJob Learner opportunity close on 20 November 2026.
The vacancy was advertised under requisition number R54660 and is based in Johannesburg.
Interested applicants should submit their applications before the closing date and check the employer’s recruitment portal for the complete requirements.
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How to Apply for the FNB FirstJob Learner Opportunity
Candidates interested in the opportunity must apply through the official FirstRand careers platform.
Use the following details to locate the correct vacancy:
- Position: FirstJob Learner
- Employer: FirstRand / FNB
- Location: Johannesburg
- Job requisition ID: R54660
- Closing date: 20 November 2026
Search for requisition number R54660 on the FirstRand careers website and follow the online application instructions.
Applicants should ensure that they provide accurate information and review the full vacancy requirements before submitting their applications.
Disclaimer: DailySpark is an independent information platform and is not affiliated with FNB or FirstRand. We do not recruit candidates or process job applications. All applications must be submitted through the employer’s official recruitment platform. Applicants should verify the vacancy details and eligibility requirements before applying.