Tracker Connect has opened applications for its Call Centre/Control Centre Learnership in Gauteng, offering unemployed young South Africans an opportunity to gain practical workplace experience while completing a 132-credit qualification. Applications close on 11 November 2026.
The 12-month fixed-term programme is aimed at applicants between 18 and 35 who have completed Matric, are currently unemployed and have no previous formal work experience.
Successful candidates will be placed within Tracker’s Customer Experience and 24-Hour Critical Services Control Centres, where they will receive structured learning and practical exposure to customer service and control-centre operations.
The opportunity includes a stipend to help learners with basic expenses during the programme. Tracker has described the stipend as minimal, and no exact monthly amount has been specified.
About the Tracker Call Centre Learnership 2026
The learnership combines structured, unit-standard-based learning with practical workplace experience. It carries a total of 132 credits and runs for 12 months.
Learners will be introduced to the processes and systems used to support customers and respond to service-related enquiries.
The programme is designed to help participants develop workplace skills in customer service, communication, problem-solving and the use of business systems.
Where Will Successful Candidates Be Placed?
Successful applicants will be placed in one of Tracker’s Customer Experience or 24-Hour Critical Services Control Centres in Gauteng.
These environments support customers and Tracker’s critical services around the clock. Learners will gain exposure to the responsibilities involved in handling customer interactions and supporting operational processes.
Applicants should be prepared to work in a fast-paced environment that requires professionalism, accuracy and a customer-focused approach.
What the Learnership Offers
The programme provides a combination of formal learning and workplace experience over 12 months.
The qualification carries 132 credits and is based on structured unit standards. Learners will also have the opportunity to apply what they learn in a practical working environment.
The skills covered include:
- Handling customer enquiries and providing appropriate assistance.
- Capturing and updating customer information.
- Communicating with customers through different channels.
- Using Tracker products, services and internal systems.
- Resolving customer-related queries.
- Supporting sales through appropriate upselling and cross-selling.
- Working with customer records and maintaining accurate information.
- Understanding payment-related processes and account adjustments.
The programme also introduces learners to administrative and operational tasks that support the customer experience.
Minimum Requirements
Tracker has set specific eligibility requirements for applicants. Candidates must meet the following conditions:
- Be a South African citizen with a valid South African identity document.
- Be between 18 and 35 years old.
- Have completed Grade 12 (Matric).
- Have achieved at least Level 4 in English.
- Have passed Mathematics or Mathematical Literacy.
- Be currently unemployed.
- Have no previous formal work experience.
- Not be studying full-time.
- Have basic computer literacy.
- Have no criminal record.
Applicants should check that they meet all the requirements before submitting an application.
Skills and Personal Attributes
The learnership is suited to people who enjoy working with others and are interested in customer service.
Tracker is looking for candidates who can communicate professionally, remain positive and adapt to changing situations.
The following attributes are important:
- Good verbal and written communication skills.
- Strong interpersonal skills.
- A customer-focused attitude.
- Attention to detail.
- A willingness to learn.
- Adaptability and resilience.
- Problem-solving ability.
- The ability to work effectively in a team.
- The ability to manage different tasks in a fast-paced environment.
Candidates should also be comfortable learning new systems and following established procedures.
Customer Service Skills Learners Can Develop
Customer service is an important part of the programme. Learners will gain exposure to handling customer interactions and helping resolve queries.
This includes learning how to provide first-contact assistance, capture accurate information and update customer records.
They may also develop experience in handling electronic communication, responding to complaints and using customer relationship management systems.
These skills are relevant to a range of customer-facing and administrative work environments.
Exposure to Tracker’s Products and Systems
Learners will be introduced to Tracker’s products, services and internal systems.
Understanding these services will help them respond to customer questions and direct enquiries appropriately.
The programme also covers processes such as contracting, scheduling and maintaining accurate customer information.
Payment and Account-Related Processes
The learnership includes exposure to certain financial and account-related administrative processes.
These may include invoice adjustments, advance payments, credit notes and payment allocation.
Learners can develop an understanding of how accurate information and correct processing support customer service operations.
Is There a Stipend?
Yes. Tracker states that a minimal stipend will be offered to help learners cover basic expenses during the 12-month learnership.
However, the vacancy information does not provide an exact stipend amount. Applicants should therefore not assume a particular monthly payment.
The advert also states that there are no additional benefits.
Who Will Be Given Preference?
Tracker indicates that preference will be given to designated groups in accordance with its employment equity policy.
Applicants should still ensure that they meet the advertised minimum requirements before applying.
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How to Apply for the Tracker Learnership
Interested candidates should submit their applications through the official application channel provided in the vacancy listing.
Before applying, prepare the information and documents needed to complete the application accurately. Check that your contact details are correct and that the information supplied reflects your qualifications and circumstances.
Only applicants who meet the stated requirements should apply.
Closing Date
Applications for the Tracker Call Centre/Control Centre Learnership close on 11 November 2026.
Candidates are encouraged to submit their applications before the deadline rather than waiting until the final day.
Tracker states that applicants who have not been contacted within four weeks should consider their applications unsuccessful.
Important Information for Applicants
This is a 12-month learnership, not a permanent job appointment. It offers structured training and practical workplace exposure, but completion of the programme does not guarantee permanent employment with Tracker.
Applicants should also note that the opportunity is intended for unemployed young people who have not previously had formal work experience and who meet the other eligibility conditions.
Official application: Use the Tracker vacancy listing, reference track_001769, to access the application process.
Disclaimer: DailySpark is an independent jobs and information platform. We are not affiliated with Tracker Connect and do not recruit candidates or process applications on behalf of the company. Applicants should verify all information and submit applications through the official recruitment channel.
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