KIA: Pre-Owned Vehicle Sales Executive
Job Description
The successful candidates will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
Processes and governance
Identify and apply known solutions to operational problems and escalate unresolved issues
Deliver on agreed performance targets according to set procedures and service level agreement
Report on transactional activities to provide timely information for decision making in area of accountability
Execute work in line with governance and compliance processes
Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
Process all leads of prospective customers and follow-up on possible sales
Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
Deliver work activities adequately to satisfy internal and external customers
Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
Matric certificate
3-5 years’ working experience in a similar environment.
A valid South African driver’s licence
Skills and Personal Attributes
Developing sales
Making a Sale
Persuasive Selling Skills
Product and or service knowledge
Trust and Integrity