Creative Operations Officer at Stormideas | work from home
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RESPONSIBILITIES
As a Creative Operations Officer, you will play a crucial role in providing comprehensive solutions to media teams utilizing Storm’s process design services. You will be part of our remote global team building and maintaining client systems, but also troubleshoot issues and ensure the smooth experience of users as most of our clients are based in the PST time zone. Your critical eye and attention to detail will allow you to spot reported problems and tailor solutions for maximum effectiveness and efficiency.
This position requires a combination of creative thinking, stellar communication skills, and technical acumen. If you are passionate about finding better ways to work and have a flair for cutting right to the heart of a problem, this role is perfect for you.
What can you expect?
- Act as a point of contact for client teams, responding to queries and providing troubleshooting advice via various channels (e.g., email, chat, video conferencing)
- Populating tools with client data, checking consistency, and solving for any discrepancies
- Opportunities to design workflow and process for name-brand clients
- Collaborate with cross-functional teams to develop and implement system enhancements, such as automation, integrations, and workflow optimizations
- Building automated processes customised to client needs, using a combination of no/low-code tools and simple scripting with support for learning and growth
- Exploring solutions to increase efficiency in internal and client workflows
- Research new media and content tools to stay on the cutting edge of workflow solutions
QUALIFICATIONS
What’s important to us:
- Proven experience in providing frontline support or other client-facing communication, preferably within a media marketing or digital advertising environment
- High level of proficiency in the Airtable platform with the ability to leverage its features for enhanced workflow management and process automation. Strong proficiency in similar software platforms such as Monday.com, Asana, Jira, may also be considered if described
- Strong skills in process design, getting hands-on with building streamlined and efficient workflows tailored to client requirements
- Excellent communication skills to present processes to client audiences with varying levels of expertise
- Confident in engaging with clients and colleagues to identify and discuss potential problems
- Capable of working independently while ensuring clear and consistent communication with managers and team members
- Strong adaptability/technical aptitude for software and systems
- Unparalleled attention to detail
What’s nice to have:
- Basic level of familiarity with programming languages, particularly JavaScript or HTML
- Understanding of marketing processes, campaign execution, and media planning
- Familiarity with the landscape of no/low-code solutions for automation and efficiency
YOUR WORKING ENVIRONMENT
Modern Tech Stack
We use the latest tools, hardware and methodologies across our teams. We’re always on the look-out for new ways of working and ensure everyone is setup with enough hardware firepower to excel, Windows or Mac.
Agility & Openness for Ideas
We actively encourage the entire team to share their ideas, with that in mind we regularly adopt and implement suggestions across the company, you’re the specialist here!
Operating with the agility of a high growth start-up, alongside the support you can expect from a larger organisation means we encourage quick decision making and a responsive, adaptive culture.
Outstanding People
We believe that great teams are built by a mixture of personality and skills, we’re an international team with more than 175 people onboard and we’re looking for people with a passion for what they do – just be yourself!
Flexibility
Joining us means becoming an integral part of the whole team no matter where we’re physically working, we have a number of initiatives to create a team environment regardless of geographic location.
SALARY
34,000 – 39,000 USD per year (or local currency equivalent) full-time contractor contract, depending on experience and skills.
How to Apply
To apply visit Stormideas careers portal
OTHER OPPORTUNITIES:
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