Client Service Consultant Jobs – Johannesburg, Gauteng

Jobs

Date: 27 February 2025
Location: Johannesburg, Gauteng, South Africa
Company: Sanlam Group

About the Company

Santam, a leader in the general insurance sector across Southern Africa, is a well-established, dynamic, and expanding company. While our headquarters are in South Africa, we are steadily growing our footprint into emerging markets in Africa and Asia.
At the heart of our success is our unwavering commitment to our clients. We prioritize excellent service and delivering top-tier insurance solutions. Our team is the driving force behind our achievements, and we are dedicated to attracting and retaining the best talent—whether for permanent roles or temporary positions.

Job Overview

Santam PLCC is currently seeking a Client Service Consultant to join our team at Hill on Empire, Johannesburg. The primary focus of this role is to provide exceptional customer service while achieving set targets within an inbound and outbound call center environment.

Key Responsibilities

• Accurately input client information into the relevant systems.
• Process broker requests efficiently, ensuring compliance with quality standards and regulations.
• Manage administrative tasks within agreed timelines and service level agreements (SLAs).
• Engage professionally with brokers and clients, maintaining a customer-centric approach.
• Follow up on queries and ensure resolutions are met within the stipulated timeframes.
• Deliver prompt and effective customer service through both verbal and written communication.
• Maintain a high level of productivity and ensure consistent target achievement.
• Uphold service quality and compliance standards.

Qualifications & Experience

• Matric (Grade 12) or an equivalent qualification.
• FAIS compliant (NQF Level 4).
• Experience in short-term insurance is required.
• A clear criminal and credit record is mandatory.
• Must meet FAIS Fit & Proper requirements, including the necessary experience and competency standards (can be obtained under supervision).
• Proficiency in computer systems and applications.
• Willingness to work in a shift-based environment.
• Strong adherence to quality and compliance standards.

Required Skills & Competencies

• Strong analytical abilities and problem-solving skills.
• Excellent customer service orientation and client-focused approach.
• Effective communication and negotiation skills.
• Ability to work under pressure and meet deadlines.
• Self-motivated, goal-driven, and results-oriented.
• Proficiency in MS Office and other relevant computer applications.

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How to Apply

Click here to apply and take the next step in your career with Santam!
If you’re passionate about customer service and looking for an opportunity to grow in the insurance industry, this role is perfect for you.

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