Table of Contents
Workhappy is Hiring: Remote Customer Success Role | R16,000–R20,000 per
Month
Workhappy Remote Customer Success
If you’re passionate about client relationships, love solving problems, and want a role that combines remote flexibility with real career growth, then this opportunity at Workhappy is designed for you.
The company is currently expanding its team in Durban and is searching for a new team member to join as Workhappy Remote Customer Success professional.
This role is not a sales-driven, cold-calling position—it’s about building genuine connections with international clients, ensuring their success, and growing into an account management career path.
About Workhappy
Workhappy has been transforming workplace wellbeing for over a decade. With a mission to help more than 670 million desk workers worldwide stay healthy, comfortable, and productive, the company has become a trusted partner to global organizations.
Workhappy operates through two connected brands:
• Ergofy (Software Division):
• A smart SaaS platform delivering Display Screen Equipment (DSE) assessments.
• Offers risk management dashboards to more than 350 clients worldwide.
• Helps organizations meet compliance requirements while improving employee health and safety.
• Workhappy Services:
• A professional team of ergonomists conducting thousands of workplace assessments annually.
• Active in 150+ countries, supporting companies such as FCDO, Ocado, Ingeus, and UKTV.
• Provides actionable advice to optimize desk setups and prevent health risks.
With 36% growth recorded last year, Workhappy is scaling rapidly. The Durban office plays a central role in this expansion, making the Workhappy Remote Customer Success role an exciting career-building opportunity.
Why This Role is Special
Unlike many administrative jobs, this position is impact-driven. Every action you take—whether supporting a client, resolving an issue, or ensuring timely renewals—directly affects the health, comfort, and productivity of workers across the globe.
By joining Workhappy in a Remote Customer Success capacity, you’ll not only help international clients thrive but also position yourself for long-term growth in account management and leadership.
The Opportunity
Location:
• Durban-based (remote-first, with hybrid flexibility).
Salary:
• R16,000 – R20,000 per month (competitive range with growth potential).
Reporting To:
• UK Sales Manager (with daily collaboration alongside the Durban team).
Working Hours:
• UK business hours (9 am – 5 pm South Africa time) with some flexibility.
What You’ll Actually Be Doing
This Workhappy Remote Customer Success role is structured to help you grow step by step:
First 6 Months: Learning & Supporting
• Manage the Ergofy support inbox, ensuring smooth client communication.
• Keep sales opportunities updated within HubSpot CRM.
• Handle weekly reporting and administrative tasks.
• Provide cover during colleague leave periods to prevent backlogs.
• Undergo paid training to master company systems, clients, and processes.
After 6–12 Months: Growing Into Client Management
• Begin proactively contacting Ergofy clients to maintain strong engagement.
• Take responsibility for annual DSE assessment renewals.
• Monitor client allowance usage to ensure maximum value delivery.
• Start developing your own portfolio of client relationships.
Long-Term Career Growth
• Fully manage your own client portfolio within Workhappy Services.
• Take ownership of client relationship strategies for key sectors or regions.
• Progress into a formal Account Manager role.
• Potential to lead international client relationship initiatives as the business scales.
What We’re Looking For
The Workhappy Remote Customer Success candidate should embody curiosity, initiative, and a genuine passion for client satisfaction.
Essential Skills:
• Tech-Savvy: Comfortable with spreadsheets, software, and new systems.
• Strong Communicator: Confident in both professional emails and client phone calls.
• Organized & Proactive: Able to manage multiple requests and follow-ups.
• Durban-Based: To stay connected with the local team.
• UK Hours Flexibility: Ability to align with UK business operations.
Personality & Approach:
• Care deeply about client experience and problem-solving.
• Proactive, curious, and eager to learn.
• Comfortable with remote collaboration tools (video calls, Slack, etc.).
Bonus Points For:
• Previous HubSpot CRM experience.
• Customer success or client-facing background.
• Interest in ergonomics, SaaS platforms, or workplace wellbeing.
• Remote or international work experience.
What Workhappy Offers
When you join the Workhappy Remote Customer Success team, you’re fully supported with tools, training, and benefits that ensure success:
Complete Work Setup
• Laptop, headset, webcam.
• Ergonomic home office setup (desk, chair, monitor, accessories).
• Internet allowance.
• Backup power solution (UPS) for load shedding.
• Additional home office budget for personal preferences.
Career Development
• Paid training across all systems.
• Clear pathway into Account Management.
• Direct mentorship from UK-based leadership.
• International exposure across 150+ countries.
Work Environment
• Remote-first, with hybrid office options.
• Collaborative Durban team with regular meetups.
• 28 days annual leave (including UK public holidays).
• Supportive, trust-based culture without micromanagement.
Financial Package
• Salary: R16,000 – R20,000 per month.
• Performance-based incentives as you expand responsibilities.
• Annual salary reviews tied to growth.
• All equipment fully provided—no hidden costs.
How to Apply
If this Workhappy Remote Customer Success opportunity sounds right for you, take the next step:
Prepare the following before applying:
• Updated CV.
• Brief cover letter highlighting why you’re interested in client success.
• Any relevant supporting documents (certificates, references).
Final Thoughts
The Workhappy Remote Customer Success role is more than just a job—it’s a career gateway. You’ll be joining a profitable, scaling business that directly impacts the wellbeing of workers around the world.
By helping global clients succeed, you’ll not only gain international exposure but also develop into a skilled account manager with real growth opportunities.
If you’re tech-savvy, organized, and passionate about client relationships, apply now and be part of Workhappy’s mission to transform workplace wellbeing worldwide.
• Also check: Call Centre Agent at Remote Recruitment | work from home
Dailyspark is on Social media platforms for more updates, follow our WhatsApp channel
Leave a Reply