Administrative Clerk – Wills Control Centre (Absa)
Table of Contents
Job Overview
Absa is seeking a dedicated Administrative Clerk to join the Wills Control Centre team. This role requires strict adherence to all legal and regulatory standards, as well as Absa’s internal policies and risk management framework. The successful candidate will be responsible for handling key administrative duties related to wills, ensuring accuracy, compliance, and efficient processing of client records.
Key Responsibilities
1. Data Entry & Record Management
• Accurately capture new and updated wills received from clients and the Document Scanning Vault (DSV) into the Absa Trust system.
• Process client requests for will cancellations by updating the Wills Filing System and removing records as required.
• Delete customer records from the database upon notification of death, in compliance with information from the National Deceased Estates Department or Government Gazette.
• Migrate historical client records from the Magic database (legacy system) to the Wills Filing system.
• Perform client identity verification checks to identify duplicate wills and consolidate records accordingly.
2. Correspondence & Documentation
• Draft and issue standard letters confirming will cancellations to clients.
• Send automated notifications to clients regarding their wills.
• Reach out to clients via SMS or email for additional details if a cancellation request cannot be processed (e.g., for joint wills requiring dual consent and witness signatures).
• Prepare official correspondence to the Absa Trust Deceased Estate Branches, ensuring original wills are forwarded to facilitate estate reporting to the Master of the High Court.
• Draft letters reporting deceased estates to the Master of the High Court, attaching the original will when required.
3. Customer Service & Support
• Manage inbound queries via the Wills Safe Custody Helpline, providing professional and efficient assistance.
• Liaise with the Master’s Office and attorneys to verify original will dates, ensuring proper estate execution.
4. Regulatory Compliance & Risk Management
• Complete all required compliance and regulatory training within designated timeframes.
• Stay informed about relevant laws, particularly the Wills Act, through ongoing self-study.
• Adhere to Absa’s risk and compliance policies, including Information Security, Environmental Health & Safety, Records Management, and Anti-Money Laundering Regulations.
• Ensure all work aligns with Absa’s governance standards and policies to maintain legal and ethical integrity.
Minimum Requirements
• Education: Grade 12 (Matric) or equivalent NQF qualification.
• Experience:
• At least 1 year of administrative experience in a professional setting.
• Prior experience in fiduciary services or estate administration is advantageous.
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How to Apply
If you meet the above requirements and are ready to join a dynamic team, [click here to apply].
Absa is committed to diversity and equal opportunity employment.
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