Call Centre Administration Clerk – Centurion | Apply Now
Call Centre Administration Clerk
Table of Contents
Date Posted: 29 January 2025
Reference Number: 709BSCC04
Job Overview
A well-established company in Centurion is looking for a Call Centre Administration Clerk to manage and process administrative requests efficiently. The ideal candidate will play a key role in supporting external call centres by handling policy-related requests, ensuring smooth operations, and maintaining accurate records.
Key Responsibilities
• Handle daily administrative tasks related to external call centre requests.
• Communicate essential information to call centres and clients in a professional and timely manner.
• Process various administrative actions, including policy additions, reinstatements, and increases.
• Schedule and manage debit order deductions and amendments as required.
• Ensure accuracy in requested changes and coordinate with relevant departments.
• Provide voice recordings and assist the complaints department when necessary.
• Distribute monthly reports on non-payments and provisional lapse data to call centres.
• Generate policy quotations and provide client policy details upon request.
• Address and resolve day-to-day client and third-party concerns.
• Maintain a secure database of voice recordings for new business and policy updates.
• Compile reports on administrative tasks, problem areas, progress, production, and quality feedback.
• Participate in collaboration meetings with external call centres and provide detailed reports to management.
• Assist in lead generation activities for assigned call centres.
• Support ad-hoc administrative tasks as required.
Requirements
• Education: Grade 12 (Matric)
• Experience: 1-2 years of relevant administrative experience (Experience in long-term insurance is a plus)
• Skills: Previous call centre experience is an advantage
Job Details
• Job Level: Skilled
• Job Type: Permanent
• Salary: Competitive / Market-related
• Employment Equity: Yes
• Location: Centurion
How to Apply
Interested candidates can apply by clicking the link below:
Don’t miss this opportunity—apply today!
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