🌟 Customer Service Consultant Jobs South Africa – Resolution Role at Hollard

If you’re exploring customer service consultant jobs South Africa, here’s an exciting opportunity with Hollard Insure in Johannesburg.

As a Customer Resolution Consultant, you’ll manage complaints, deliver excellent service, and help drive improvements in insurance operations.

This role is tailored for professionals eyeing top-tier customer service consultant jobs South Africa—someone with strong experience in short-term insurance, excellent analytical skills, and a passion for customer experience.

📍 Position Overview

• Job Title: Customer Resolution Consultant

• Business Unit: Hollard Insure

• Department: Customer Experience

• Reference Number: HOL250728‑2

• Job Type: Permanent (Full-Time)

• Location: Johannesburg, Gauteng, South Africa

• Positions Available: 2

This role is frequently categorized under customer service consultant jobs South Africa and is ideal if you’re focused on resolving complaints and influencing meaningful customer outcomes.

🔍 Role Purpose

The Customer Resolution Consultant ensures the effective running of Hollard’s complaints management function.

In dozens of customer service consultant jobs South Africa, this responsibility is critical for compliance, governance, and customer satisfaction.

Key aspects of the role:

• Handle complaints from social media, email, telephone, CEO’s office, regulatory bodies

• Adhere to Hollard’s complaints management policies and governance frameworks

• Deliver fair treatment and resolution, aligned with TCF (Treating Customers Fairly) standards

This is one of the high-level customer service consultant jobs South Africa where you operate at the intersection of customer experience, regulatory compliance, and operational improvement.

🎯 Key Performance Areas

📢 Complaints Intake & Triage

Manage complaints flowing from brokers, regulators, and platforms—typical responsibilities in customer service consultant jobs South Africa. You ensure timely and accurate handling in line with internal policy.

🧠 Root Cause Analysis & Feedback

Conduct root cause investigations and recommend process improvements. Sharing learnings to stakeholders ensures ongoing enhancement—an essential function of senior customer service consultant jobs South Africa roles.

🧾 Reporting & Compliance

Produce monthly and ad-hoc reporting aligned with FSCA requirements. Comprehensive documentation and consistency in resolution times are key performance measures in customer service consultant jobs South Africa.

👥 Stakeholder Collaboration

Engage with different business units to review complex cases. Ability to influence across departments is a critical skill for professionals in customer service consultant jobs South Africa.

🛠 System Support & Training

Provide technical assistance to users of the “Respond” complaints portal, and train new users.

This breadth of responsibilities aligns with senior customer service consultant jobs South Africa expectations.

📚 Required Qualifications & Experience

• Diploma or Certificate in Short‑term Insurance (Personal or Commercial lines)

• Minimum 5 years’ experience in relevant insurance environments—typically found in expert-level customer service consultant jobs South Africa

• Solid understanding of:

• Customer Conduct & TCF principles

• FAIS, POPI Act, and PPR compliance

• Personal and commercial insurance products

• Regulatory complaints mandates

This background aligns virtually every requirement listed in premium customer service consultant jobs South Africa across the insurance sector.

🧰 Essential Skills & Competencies

You must bring:

• Strong conflict resolution and problem-solving skills

• Excellent verbal and written communication

• Exceptional organization and multitasking ability

• High attention to detail and compliance orientation

• Microsoft Office and insurance system proficiency

• Strong analytical and data-handling capability

These skill sets mirror those listed in leading customer service consultant jobs South Africa, especially roles in insurance and customer care.

📋 Responsibilities Summary

Your day-to-day activities align closely with senior customer service consultant jobs South Africa:

Responsibility Area	Details
Complaints Handling	Receive and resolve complaints from diverse channels
Decision Reviews	Evaluate appeals and escalated cases
Root Cause Analysis	Identify systemic issues; recommend improvements
Regulatory Compliance	Ensure complaint handling meets FSCA and internal targets
Reporting	Deliver monthly and ad-hoc reports for internal stakeholders
System Support & Training	Train internal/external users on Respond system
Service Recovery	Evaluate compensation requests; draft final response letters
Stakeholder Engagement	Share trends, emerging issues, and best practices to drive change

These responsibilities are typically found in senior-level customer service consultant jobs South Africa with insurance firms.

🎓 Why This Role Stands Out

When exploring customer service consultant jobs South Africa, this Hollard position ranks high because:

• It blends complaint resolution with strategic improvements

• Offers exposure to governance processes and regulatory frameworks

• Enhances skills in user engagement, training, and operational efficiency

This role isn’t just about handling complaints—it’s a platform to influence customer satisfaction and service transformation.

📝 How to Apply

Tailored for professionals looking at customer service consultant jobs South Africa:

• Visit the Hollard application portal

• Complete your profile accurately

• Include:

• Updated CV

• Educational qualifications

• Insurance industry certificates

• Reference HOL250728‑2 in your application

Follow directions carefully—this level of precision is expected in top-tier customer service consultant jobs South Africa roles.

🗓 Application Deadline

Closing Date: 2 August 2025
Submit your application ahead of time. As with competitive customer service consultant jobs South Africa, early submission improves your visibility and accuracy.

✅ Final Thoughts

The Customer Resolution Consultant position at Hollard is a premier example of top-level customer service consultant jobs South Africa.

You’ll manage complaints, influence governance, and drive improvements in customer experience—all while building your expertise in insurance operations.

If you’re committed to advancing in customer resolution and insurance, this role offers:

• Deep interaction with regulatory and governance frameworks

• Structured problem solving and process improvements

• A dynamic, stakeholder-facing role with measurable impact

🪪 Summary of the Role

Feature	Details
Job Title	Customer Resolution Consultant
Company	Hollard Insure
Location	Johannesburg, Gauteng, South Africa
Reference Number	HOL250728‑2
Education	Insurance Diploma/Certificate
Experience	5 years in short-term insurance
Skills	Complaint handling, analysis, training
Closing Date	2 August 2025
Apply Method	Online via Hollard careers portal

How to Apply

CLICK HERE TO APPLY

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