Eastern Carolina Insurance: Virtual Customer Services Representative | Remote, Worldwide 

In this role, you will be responsible for managing customer inquiries, resolving issues, and providing information on our insurance policies. You will handle a wide range of customer interactions through various channels including phone, email, and online chat. Your ability to effectively communicate, empathize, and problem-solve will be key to ensuring customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries and provide accurate information about insurance policies, coverage, and claims procedures
• Handle and resolve customer complaints, while also escalating complex issues to the appropriate teams when necessary
  
• Perform data entry to update and maintain customer records in our CRM system
• Assist customers in filing insurance claims, guiding them through the process and providing necessary documentation requirements
• Collaborate with other team members to ensure a seamless customer experience from initial contact to resolution
• Stay up-to-date with product knowledge, pricing, and promotions to effectively assist customers with their inquiries
• Maintain a high level of professionalism and friendly demeanor while interacting with customers, always striving to create a positive and memorable experience

Requirements

• High school diploma or equivalent; college degree preferred
• Previous customer service experience in a virtual or remote setting
• Excellent written and verbal communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to adapt and thrive in a fast-paced, ever-changing environment
• Proficient in using customer service software, CRM systems, and MS Office Suite
• Strong attention to detail and organizational skills
• Availability and willingness to work flexible hours, including evenings and weekends

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home

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