Everything Seeds: Part-Time Administrative and Customer Service Assistant | Remote (work from home) SA

Job Description Role:

Administrator and Customer Service Assistant

Background on Everything Seeds

Who We Are: Everything Seeds is a company specialising in seed-based promotional merchandise. Founded by Toby and Luis, two friends passionate about sustainability and gardening, we aim to create eco-friendly products that support other businesses in their sustainability efforts.

What is Promotional Merchandise? Promotional merchandise refers to products branded with a company’s logo or message, used for marketing and promotional purposes. These items are often given away at events, conferences, or as corporate gifts to raise brand awareness and loyalty. Common examples include pens, mugs, and tote bags.

Our Role in Promotional Merchandise: We offer plantable items such as seed bombs, seed paper, and seed packets. These can be branded with company artwork and logos, making them ideal for promotional campaigns. Unlike traditional promotional items, our products can be planted to grow flowers, herbs, or vegetables, providing a lasting environmental benefit and memory of the brand.

Our Customers: We are a trade-only supplier, meaning that we only sell to promotional merchandise distributors. These distributors act as a middleman between us, the supplier, and the end user, the business using the item.

Roles and Responsibilities Job Purpose:

To support Toby with the day-to-day administrative tasks and running of Everything Seeds, ensuring smooth operations and efficient management of the business.

Key Responsibilities:

Email Management:
Respond to client emails, including pricing inquiries, and direct clients to register on the website.
Manage emails regarding orders, including communication with suppliers to chase delivery dates and updates.
Order Processing:
Use Zigaflow to efficiently process orders, ensuring all details are accurately entered and tracked.
Telephone Inquiries:
Handle inbound telephone inquiries using RingCentral during working hours.
Answer common questions about pricing and direct clients to the website for detailed information.
Seek assistance from Toby for any inquiries that require additional information or clarification.
Ad Hoc Tasks:
Assist with various simple tasks as assigned by Toby, including research and data entry.

Skills and Qualifications:

Strong organisational skills and attention to detail.
Excellent communication skills, both written and verbal, with proficiency in British English.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to manage multiple tasks and prioritise effectively.
Familiarity with order processing systems; experience with Zigaflow is a plus.
Comfortable handling phone calls and providing information to clients.
Self-motivated with a proactive approach to problem-solving.
Passion for sustainability.