Table of Contents
FlySafair Contact Centre Agent Vacancies (7 Posts Open)
FlySafair Contact Centre Agent Vacancies are open for seven permanent Contact Centre Agent positions at the airline’s head office, with applications closing on 25 September 2026.
Safair Operations, operating as FlySafair, is recruiting Contact Centre Agents to join its customer service team. The successful candidates will report to the Contact Centre Team Leader and assist customers with bookings, delays, cancellations, lost property, system issues and other enquiries.
The positions are in the aviation industry and are listed as permanent opportunities.
Key Points & Vacancy Summary
- Hiring Institution: Safair Operations (Pty) Ltd t/a FlySafair
- Position Title: Contact Centre Agent
- Job Reference Number: C02_0052
- Total Openings: 7 Permanent Positions
- Location: FlySafair Head Office, Kempton Park / Johannesburg, Gauteng
- Closing Date: 25 September 2026
- Minimum Eligibility Criteria:
- Grade 12 (Matric) or equivalent qualification
- Minimum of 1 year call centre experience gained within the last 3 years
- Clean criminal and credit record
- Willingness to work rotational shifts, weekends, public holidays, and overtime
- Primary Key Responsibilities: Handling high-volume inbound customer queries, managing flight bookings, cancellations, and delays, upselling flight extras, resolving complaints, and capturing interaction details according to SOPs.
- Application Channel: Strictly online via the official FlySafair / Pnet Careers Portal (email applications will not be accepted).
What will a Contact Centre Agent do?
The successful applicants will serve as an important first point of contact for FlySafair customers.
They will handle a high volume of customer enquiries and use established scripts, instructions and guidelines to investigate and resolve queries.
Customer enquiries can involve bookings, flight delays, cancellations, lost property and system-related issues.
Agents will also process forms, orders and applications requested by customers and provide information about FlySafair’s services and products.
Handling customer complaints and queries
The role requires agents to listen to customers, understand their concerns and work towards appropriate solutions.
This can involve clarifying information, researching an issue and providing a solution or alternative where appropriate.
Where a matter cannot be resolved at the first level, the agent will escalate the query to the appropriate team or level to help ensure that it is dealt with promptly.
Following up with customers
Customer service does not necessarily end after the initial interaction.
Contact Centre Agents may need to follow up with customers to make sure that outstanding issues have been resolved.
Agents must also capture details of customer comments, enquiries, complaints and actions taken in accordance with the applicable Standard Operating Procedures.
Existing customer information must be updated where required.
Providing FlySafair service information
Agents will provide customers with information about FlySafair’s products and services.
They will explain relevant processes and guide customers through the steps they need to follow.
The position therefore requires employees who can communicate information clearly while remaining professional and helpful.
Customer service and upselling
The vacancy places an emphasis on providing exceptional customer service.
Agents are expected to interact with customers through approved communication channels in a positive and helpful manner.
They will also be expected to look for opportunities to exceed customer expectations and identify suitable opportunities to upsell products when they arise.
Customer confidentiality must be maintained at all times.
Knowledge of FlySafair products
Contact Centre Agents are expected to maintain their knowledge of the airline’s services and products.
Having current product and service knowledge can help agents provide accurate information and identify opportunities to improve the customer experience.
Grade 12 requirement
Applicants for the FlySafair Contact Centre Agent position must have:
Grade 12 or an equivalent qualification.
This is listed as an essential requirement for the position.
Call centre experience required
Applicants must have at least one year of call centre experience.
The experience must have been gained within the last three years and should have been obtained in a medium-sized organisation.
This is an essential requirement, so applicants should ensure that their CV clearly reflects their relevant call centre experience.
Other requirements
Candidates must also meet several other conditions.
The vacancy states that applicants must have no criminal record or credit record.
Successful candidates must be prepared to work shifts, including weekends and public holidays.
The role also requires flexibility to work different hours and longer than normal office hours when operational requirements require it.
Personal qualities FlySafair is looking for
The Contact Centre Agent role requires more than technical customer service skills.
The successful candidates should demonstrate patience and assertiveness when dealing with customers.
FlySafair also lists the following personal attributes:
- Trustworthiness
- Professionalism
- Reliability
- Customer focus
- Service orientation
- Teamwork
- Goal orientation
- Adaptability
- Flexibility
- Excellent timekeeping
These qualities are particularly relevant in a contact centre environment where agents may handle a high volume of enquiries.
Working shifts
Applicants should understand that this is not a standard Monday-to-Friday office-hours position.
Successful candidates must be willing to work shifts, weekends and public holidays.
They must also be flexible enough to work longer than normal office hours when required.
Applicants should consider these requirements before applying.
Employment equity
FlySafair states that preference will be given to members of under-represented designated groups.
The company’s recruitment process may therefore take its employment equity requirements into consideration when making appointments.
Permanent employment opportunity
The Contact Centre Agent vacancies are advertised as permanent positions.
There are seven positions available under job reference C02_0052.
Applicants should ensure that they meet the essential requirements before submitting their applications.
Closing date
The closing date for the FlySafair Contact Centre Agent vacancies is:
25 September 2026
Job seekers who meet the requirements should submit their applications before the deadline.
How to apply for FlySafair Contact Centre Agent Vacancies
Applicants interested in the FlySafair Contact Centre Agent Vacancies must apply through the official FlySafair recruitment channel.
The employer specifically states that email applications will not be accepted.
Applicants should complete the online application and provide accurate information about their Grade 12 qualification and call centre experience.
The job reference is:
C02_0052
Applicants should check the official vacancy carefully before submitting their application.
What happens after applying?
FlySafair states that if an applicant does not receive feedback within two weeks after the closing date, the application should be considered unsuccessful.
Applicants should therefore ensure that the contact details provided in their application are accurate and up to date.
FlySafair also reserves the right not to proceed with the vacancy or to appoint candidates based on its operational requirements.
Vacancy summary
Position: Contact Centre Agent
Company: FlySafair
Job reference: C02_0052
Number of positions: 7
Job type: Permanent
Industry: Aviation
Location: Johannesburg
Minimum qualification: Grade 12 or equivalent
Experience: At least 1 year of recent call centre experience
Shift work: Required
Closing date: 25 September 2026
Application: Online
Frequently Asked Questions
How many FlySafair Contact Centre Agent positions are available?
There are seven permanent Contact Centre Agent positions available.
Where are the positions based?
The vacancies are listed for Johannesburg (JHB) at FlySafair’s head office.
What qualification is required?
Applicants need Grade 12 or an equivalent qualification.
Is call centre experience required?
Yes. Applicants need at least one year of call centre experience gained within the last three years in a medium-sized organisation.
Do Contact Centre Agents work weekends?
Yes. Successful applicants must be willing to work shifts, weekends and public holidays.
Is the position permanent?
Yes. The vacancy is advertised as a permanent position.
Can I apply by email?
No. FlySafair states that email applications will not be accepted. Applicants must use the official online application process.
When does the vacancy close?
Applications close on 25 September 2026.
Final reminder
The FlySafair Contact Centre Agent Vacancies offer seven permanent opportunities for candidates with Grade 12 and recent call centre experience.
Applicants should make sure they meet the essential requirements, including the experience and shift-work requirements, before submitting an online application.
Disclaimer
Dailyspark.co.za is not the employer or recruiter and does not offer these positions. We share and explain publicly advertised vacancies to help job seekers find relevant opportunities. Applicants should apply through the official FlySafair recruitment channel and verify the latest vacancy information before applying.
Editorial Integrity
Dailyspark.co.za compiles and edits vacancy information from the advertised source to make employment opportunities easier for readers to understand. We aim for accuracy and transparency, but vacancy details can change. Readers should verify the latest requirements, application instructions and closing date with FlySafair before submitting an application.