SANRAL Contact Centre Agents X38 – Apply Now

If you’re searching for latest government vacancies in South Africa, SANRAL is hiring 38 permanent Contact Centre Agents at its Central Operations Centre in Centurion, Gauteng.

Reporting to the Contact Centre Supervisor, you’ll be part of a high-performing team delivering essential customer service across multiple channels.

🏛 About SANRAL and This Opportunity

The South African National Roads Agency (SANRAL) is among the top recruiters releasing the latest government vacancies in South Africa for 2025.

With a focus on professional development and service excellence, SANRAL positions offer enduring career paths for motivated individuals.

As one of the latest government vacancies in South Africa, this role offers:

• A solid salary (grade B5, market-related)

• A chance to work in a central location

• Service stability with a Government entity

📌 Key Details

• Number of Posts: 38 Contact Centre Agents

• Job Type: Permanent

• Job Grade: B5 (Patterson Classic)

• Location: Central Operations Centre, Centurion

• Reports To: Contact Centre Supervisor

• Closing Date: 11 August 2025

This role is ideal for candidates who seek one of the latest government vacancies in South Africa with strong public sector exposure.

🎓 Qualifications & Experience

Minimum Requirements:

• NQF 5 Certificate in Contact Centre or Customer Service

• At least 3 years experience in a contact centre/call centre

• Ability to work rotating shifts as needed

Advantages:
• Familiarity with CRM systems

• Experience with systems like SMARTZ or Avaya

These qualifications align with many of the latest government vacancies in South Africa, making this role accessible to skilled professionals.

🧩 Key Competencies

• Customer centricity and service recovery

• Strong communication and case management skills

• Empathy and conflict resolution

• Understanding of performance metrics (e.g. call answer speed, average handling time)

• Compliance with POPIA and data protection standards

• Experience using ticketing systems, CRM, or Teams

These competencies are commonly sought in the latest government vacancies in South Africa and reflect service excellence.

✔ Job Responsibilities

You’ll be handling a variety of inbound and outbound customer engagements through multiple digital channels. Responsibilities include:

• Addressing queries related to toll systems, pothole reporting, vendor support, and more

• Accurate logging and tracking of cases using internal systems

• Resolving Tier 1 issues using SOPs and scripts

• Escalating unresolved matters appropriately

• Supporting admin tasks like data capturing and document verification

• Testing new systems and providing frontline feedback

• Maintaining the SANRAL brand by ensuring courteous service going beyond what’s expected in latest government vacancies in South Africa

📈 Why This Role Stands Among the Latest Government Vacancies in South Africa

This vacancy is part of SANRAL’s largest hiring drive in 2025—reflective of a broader trend of public sector growth:

• Remote-access or hybrid jobs are rare among latest government vacancies in South Africa—this role is fully centralized, offering clarity in duty scope

• Offers permanent placement with benefits such as pension and healthcare

• Enhances career prospects through training and knowledge-sharing mechanisms

📍 Location: Centurion, Gauteng

Based at 36 Assegai Wood Road, Centurion, this is one of the most accessible and strategic offices among latest government vacancies in South Africa.

📆 Closing Date: 11 August 2025

Applications close on 11 August 2025. Be sure to apply early—late submissions will likely not be considered.

✍️ Application Process

To apply, simply follow these steps:

• Visit the official application link

• Carefully complete all required fields and attach your CV and proof of qualification.

• Sign and submit the employment reference consent form.

• Keep copies of your ID and qualification documents.

As one of the most sought-after latest government vacancies in South Africa, make sure to provide accurate and truthful information.

How to Apply

CLICK HERE TO APPLY

✅ Final Notes

All shortlisted candidates will undergo employment reference checks and must comply with SANRAL’s Employment Equity objectives. The position may be withdrawn at any time.

• Also check: Fuel Attendant at eThekwini Municipality 

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