Jobs | Service Consultant at Discovery
Table of Contents
Key Purpose
Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions’ queries.
Areas of responsibility may include but not limited to
- Answering inbound calls timeously
- Dealing with predominantly telephonic and occasionally email queries
- Assisting franchises/brokers with Health, Life and Group Life and Vitality queries
- Submitting of reports to brokers
- Review and recommend improvements to existing processes
- Implement and maintain internal controls to ensure best practice
- Perform any other related functions requested by management
NB: The role is not limited to the key outputs mentioned above
Personal Attributes and Skills
- Perform a variety of administrative responsibilities
- Ability to multi-task and attention to detail is vital
- Ensure that delegated tasks are performed within proper time frames
- Prioritise workload and address any immediate issues as and when they arise
- Effective communication at all levels within the organisation (written and telephonic)
- Client centric servicing and positive problem solving approach
- Excellent time management
- Deadline conscious and able to work under immense pressure
- Work independently, but open to team work when necessary
- Takes responsibility for actions and projects
- Upholds ethics, values and demonstrates integrity
- Adapts to changing circumstances, new ideas and change initiatives
OTHER OPPORTUNITIES:
Education and Experience
Essential:
- Matric Certificate
- 1 year Call centre experience within a financial service industry
Advantageous:
- 1 year Call centre experience dealing with brokers
- 1 year experience with Discovery Life products
- Post-graduate degree or equivalent
How to Apply
To apply visit Discovery careers portal
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Goodluck with your applications