Momentum Metropolitan: Receptionist | Sandton, Gauteng

Introduction

Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms, Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

Visit us at www.momentummetropolitan.co.za

Role Purpose

We are seeking a vibrant and enthusiastic individual to join our team as a receptionist. The receptionist will be the first point of contact for our company, providing exceptional customer service to clients, visitors, and employees. This role offers an excellent opportunity for a motivated individual to gain valuable experience in administration and office management. 

Requirements

• Grade 12 or equivalent (essential).
• Diploma in Business or Office Administration (advantageous)
• 2-3 years’ experience in customer service or previous receptionist experience.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a friendly and professional demeanor.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite).
• Previous customer service or receptionist experience is a plus but not required.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Duties & Responsibilities

Front Desk Management:

• Greet visitors warmly and ensure they are comfortable.
• Answer phone calls promptly and direct them to the appropriate department or individual.
• Manage incoming and outgoing mail and packages.

Customer Service:

• Provide excellent customer service to all clients and visitors.
• Assist clients with inquiries and provide accurate information about the company’s services or products.
• Handle complaints and escalate issues as necessary.

Administrative Support:

• Assist with administrative tasks such as filing, data entry, and document preparation.
• Maintain office supplies inventory and place orders when necessary.
• Assist with scheduling appointments and meetings.

Communication:

• Communicate effectively with team members and other departments.
• Relay messages and information accurately and promptly.
• Maintain a professional and friendly demeanor at all times.

Office Organisation:

• Keep the reception area clean, tidy, and presentable at all times.
• Monitor and ensure the security of the reception area.
• Assist in maintaining overall office organisation and cleanliness.

Competencies

• Punctuality and reliability are essential.
• Willingness to learn and adapt to new tasks and responsibilities.
• Ability to work effectively both independently and as part of a team.
• Professional appearance and demeanor.

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