PostBank:Customer Service Clerk Opportunities X8
Table of Contents
Purpose of the Job
Responsible for verification and issuing of bank cards to customers.
Job Responsibilities
• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader. • Collect and record all card stock received and ensure safekeeping of stock on hand. • Issue card to customer upon verification and capture information on the front-end system as per SOP. • Record each Card issued to beneficiaries or transferred to card issuers in the same centre. • Updating of statistics on number of cards issued and customers assisted. • Attending to queries related to the lost cards, pin resets and or damaged cards. • Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping. • Report any system related issues to the Team Leader and/or contact centre to assist in resolution. • Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required. • Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
OTHER OPPORTUNITIES:
Minimum Qualifications and Experience Required
• Grade 12 (NQF Level 4). • Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits. • NQF6 Qualification, National Diploma or degree will be an added advantage. • Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage. • Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.
How to Apply
Applications close on: 01 November 2024
Dailyspark is on Social media platforms for more updates, follow our WhatsApp channel