Receptionist & Bookings Clerk at Hyundai Wonderboom
Receptionist
Table of Contents
Closing Date: 7 February 2025
Reference Number: MOT250131-34
Job Title: Receptionist & Bookings Clerk
Branch/Department: Hyundai Wonderboom
Job Type: Permanent
Location: Wonderboom, Gauteng, South Africa
Job Overview
This Receptionist position requires a proactive individual who can multitask efficiently while maintaining a high level of professionalism. If you have a keen eye for detail and the ability to manage multiple responsibilities effectively, we encourage you to apply.
Hyundai Wonderboom is seeking a professional, organized, and customer-focused individual to join our team as a Receptionist & Bookings Clerk. This role plays a crucial part in ensuring smooth operations at our dealership by managing service bookings, handling customer inquiries, and overseeing front desk responsibilities. The ideal candidate will have strong administrative skills, excellent communication abilities, and a friendly demeanor to enhance customer experiences.
Key Duties and Responsibilities
• Ensure the timely closure of all service jobs.
• Accurately cost all jobs in alignment with the flat rate manual.
• Provide assistance to Service Advisors, especially during peak hours.
• Accept and process service bookings as required.
• Efficiently manage and update the service diary, ensuring proper allocation of hours (bucket system).
• Organize daily schedules to ensure customers leave on time in the mornings.
• Act as a liaison between the service advisors and workshop foreman for seamless coordination.
• Maintain an up-to-date and well-organized booking sheet.
• Deliver friendly, professional assistance to all customers, ensuring they receive the correct information regarding their service bookings.
• Obtain timely and accurate authorization from service plans and fleet companies.
• Keep all service-related documentation and filing systems up to date.
• Ensure all debtors’ invoices are processed and sent out promptly.
Front Desk & Reception Duties
• Answer incoming phone calls promptly and professionally.
• Greet and assist customers in the reception area, ensuring their comfort while they wait.
• Manage the dealership’s switchboard, including call transfers and taking messages as needed.
• Monitor and control reception-area machinery, lighting, and displays to maintain a welcoming environment while preventing unnecessary energy waste.
• Oversee the cleaning staff to ensure the reception area and dealership remain presentable at all times.
• Supervise junior staff who may be assigned to the reception area periodically.
• Compile and submit all required reports to the Dealer Principal and accountants on time.
• Provide additional general administrative support as required.
Preferred Qualifications and Experience
• A Matric Certificate (Grade 12) is required.
• 3–4 years of experience in a similar role within a customer service or automotive industry environment.
• Proven experience handling service bookings and front desk operations.
Essential Skills & Personal Attributes
• Strong communication and interpersonal skills to engage professionally with customers and colleagues.
• Ability to multitask and work efficiently in a fast-paced environment.
• Detail-oriented with strong organizational and time-management abilities.
• Customer-focused approach with a friendly and welcoming personality.
• Proficiency in Microsoft Office and dealership management systems (advantageous).
• Ability to work collaboratively as part of a team while also taking initiative independently.
Other Opportunities
• Legal Aid SA:Office Assistant
Employment Equity Consideration
In alignment with the company’s commitment to transformation and diversity, preference will be given to equity candidates in accordance with our employment equity targets.
If you meet the qualifications and are ready to be a key part of Hyundai Wonderboom’s team, we encourage you to apply before the closing date.
How to Apply
To apply visit Hyundai careers portal
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