RecruitMyMom: Customer Service Agent | Cape Town, Western Cape
Job Description
Customer Service Representative position available at a busy trusted supplier of premium ingredients. This in-office opportunity has very specific office hours as follows: Winter 07h00 – 16h30 and Summer 07h00 – 17h00 working Mon – Fri. The successful candidate will be responsible for managing two accounts. Even though full training will be provided, your previous experience in processing orders and client liaison duties are crucial to be successful in this role.
Responsibilities:
Manage outbound and incoming calls
Processing orders
Invoicing all orders and ensuring all accurate pricing/quantities are loaded correctly
Manage complaints, errors and issues
Maintain a steady flow of orders, to avoid a backlog and to provide quick responses always
Identify and asses customers need to achieve desired outcome
Increase customer spend by upselling, cross selling and promoting new product lines
Liaise with internal and external stakeholders
Build relationships
Follow company communication procedures and processes
Pass on leads to the internal sales executives
Data capturing when required
Office administration duties
Maintain KPI requirements
Requirements
Matric
At least 3 years’ solid experience working in a similar role, tele-sales, client liaison officer
Experience working at distribution in the FMCG industry is a MUST
Ability to take ownership of tasks
Team player
Excellent communication skills
Friendly, approachable personality with a can do positive attitude
Ability to multi task and think out of the box
Client services orientated
Focus and accuracy required
Benefits
This permanent in-office opportunity has very specific office hours as follows: Winter 07h00 – 16h30 and Summer 07h00 – 17h00 working Mon – Fri.