TransUnion: Customer Service Representative | Remote (work from home) SA
What We’ll Bring:
Special Handling is charged with managing the various touch points – email, voice and written correspondence through which consumers, certain business-to-business customers and partners interact with the company.
Our Operational Center of Excellence prides itself in providing capabilities through the sharing, adoption and establishment of best practices.
We are a globally integrated operational team organized and equipped to meet all required service levels.
This position is responsible for reviewing work referred from our global partners to ensure completeness and accuracy of files/telephone calls deemed out of scope.
In addition, the representative will maintain constant communication with Team Leader regarding any issues or error trends.
What You’ll Bring:
- 1 – 2yrs customer/call experience.
- Answers and responds to incoming calls, emails or faxes received from consumers and customers.
- Agents provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults)
- Completes work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy
- Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues
- Works on special projects as assigned
- Performs other related duties as assigned
Impact You’ll Make:
It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.
If you haven’t heard from us for 3 weeks, please consider your application unsuccessful.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Rep I, Consumer Operations Support
About Us
TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace.
We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care.
Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics.
As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.