TSEBO:Receptionist | Durban
Table of Contents
DETAILS
Closing Date
2024/08/27
Reference Number
TSE240820-15
Job Title
Receptionist
Business Unit / DivisionTsebo Facilities Solutions
Job Type Classification
Permanent
Location – Town / City
Durban
Location – Province
KwaZulu-Natal
Location – Country
South Africa
About Us
Tsebo Facilities Solution is looking for Receptionist to ensure that the service deliverables executed are of the highest degree of Workplace Management quality, ensuring all necessary documented controls are instituted, communicated, and maintained.Provide the front Office role for the Client to all Client guests/visitors, whilst proactively managing the entire facility, ensuring maximum cleanliness and availability for the Client & their visitors/guests. Including but not limited to: Meeting room, Demo. Room, kitchen, bathroom, stationary stock, and general office operations.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & Responsibilities
Customer Centricity
Oversee the operation ensuring that the highest levels of customer service are adhered to and delivered by the Tsebo and its service providers.
Investigate and resolve complaints raised with a sense of urgency, and report to the local TFS Senior Receptionist Supervisor.
Strategizing and monitoring of the daily activities of the Clients facility
Identify opportunities to update or improve customer service procedures and make recommendations to the TFS Senior Receptionist Supervisor.
Report daily to the TFS Senior Receptionist Supervisor on all issues encountered & proactively identify areas for improvement in support of improving Client/Visitor experience.
Operational management
Produce, manage, and operate the daily/weekly cleaning schedule to ensure maximum availability of the facility.
Proactively manage Client’s expectations with regards daily/weekly/Monthly events within the Facility
Ensure all Access COVID Protocols are implemented and adhered to, ensuring Client and guest/visitor health and safety.
Propose/motivate, manage, assess, optimise the strategic implementation of Workplace Receptionist practices, ensuring the successful implementation of said initiatives and report accordingly. Document/evidence improvements instituted, either: efficiencies, Client/Visitor/Guest experience improvement, etc.
Demonstrate a thorough understanding of the Client specific telecommunications/computerised systems utilised within the Clients Contract, ensuring that sufficient training is obtained from the Clients IT support team and formulate a relationship in times of technical support requirements.
Ensure that the Telecommunications PABX/switchboard is strictly attended to during contractual hours.
Attend daily/weekly/monthly meetings with the TFS Senior Receptionist Supervisor to ensure compliance with the operational activities and specific requirements.
Propose operational efficiencies on current operations, whilst identifying innovative and/or creative operational recommendations on improvement of Workplace experience, not limited to Receptionist operations, but to overall TFS operations under the TFS/Clients contract
Human Resource management
Adopt the TFS HR culture and live and always portray these values.
Regularly regular self-assessment ensuring alignment to TFS work standards and ethics.
Identify training requirements that will uplift work standard and ensure self-development within the Receptionists role. Utilise all identified TFS resources, albeit multimedia or other TFS Workplace site/s, that may augment current abilities to achieve Workplace experience.
Develop and documented Workplace experience, with TFS’s future Workplace contracts in mind.
Reporting
Report directly to the TFS Senior Receptionist Supervisor within the current Unilever contract.
Produce accurate and factual, daily/weekly/monthly/ ad-hoc reports. associated to the Receptionist operations. Registering all: Complaints, complements, Client recommendations, staff
attendance registers and related operational matters.
Accurately report on:
Switchboard/Telecommunication statistics
OTHER OPPORTUNITIES:
Quality management
Ensure daily Building Inspections are conducted in accordance with set QA standards defined by the TFS Senior Receptionist Supervisor.
Ensure escalation procedures for remediation are strictly adhered to, based on severity/priority of: Fire, Life, Safety and visual impact.
Conduct random QA checks on the facility ensuring the Cleaning/Hygiene/Indoor Plant service providers are complying with the standards set out by the TFS Senior Receptionist Supervisor and/or the Client.
Report any/all anomalies to set standards directly to the TFS Senior Receptionist Supervisor.
Skills and Competencies
Above average verbal and written communication skills
Interpersonal skills
Computer literate (MS Office suite)
Management/Supervisory skills
Ability to quickly identify and remediate potential problems.
Organizational skills must be of the highest order.
Experience in Front of House and/or customer relations
Assertive whilst being respectful aligned to Client’s culture.
Highly approachable and presentable at all times
Energetic and enthusiastic
Ability to work under pressure and multi-task.
Punctual and reliable at all times
Lead by example, whilst being able to work independently.
Portray and exude a, “Can Do” attitude to subordinates and Client/Visitors alike.
Ability to deal with conflict situations effectively and efficiently.
Answer inbound calls and route accordingly to appropriate extensions.
Place outbound calls as requested by staff or customers.
Respond to inbound requests for information or directory services.
Use diplomacy and tactful judgment in screening and
potentially rerouting calls for executives and other limited access VIPs.
Self-monitor call times for adherence to efficiency goals
Collate call statistic for monthly reporting.
Updating the company’s internal telephone directory
Working with front desk personnel and performing general administrative tasks
Qualifications
Grade 12 or Tertiary qualification within the Hospitality sector.
2 – 3 Years within a Hospitality Front of House