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Call Centre Administrator Job in Gauteng at Tracker – Permanent Position (2026)

The call centre administrator job in Gauteng at Tracker Connect (Pty) Ltd presents an excellent opportunity for skilled administrative professionals who thrive in structured, fast-paced environments and enjoy supporting high-performing teams.

This permanent position, based at Tracker’s Head Office in Johannesburg, plays a critical role in ensuring the smooth daily operation of the organisation’s Customer Experience and Call Centre functions.

Tracker is looking for a pro-active, meticulous, and highly organised Call Centre Administrator who can confidently manage multiple administrative responsibilities while maintaining accuracy, professionalism, and strong stakeholder relationships.

If you are passionate about administration, communication, coordination, and operational efficiency, this call centre administrator job in Gauteng could be the ideal next step in your career.

About Tracker Connect (Pty) Ltd

Tracker Connect (Pty) Ltd is one of South Africa’s most trusted technology and vehicle tracking companies, operating at the intersection of IT, customer experience, and innovation. The organisation is well known for delivering reliable solutions while placing strong emphasis on service excellence, accountability, and people development.

Working at Tracker means becoming part of a company that values:

• Care for customers and colleagues
• Accountability in everything it does
• Respect for diversity and individuals
• Excellence in performance and service delivery

This commitment is reflected in how Tracker supports its employees through benefits, professional development, and a culture that encourages initiative and ownership.

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Position Overview: Call Centre Administrator

The call centre administrator job in Gauteng is a permanent role within Tracker’s Customer Experience Department, located at the Head Office in Johannesburg. Although the position supports the Call Centre environment, it is primarily administrative in nature and focuses on coordination, documentation, procurement support, communication, and employee engagement.

This role acts as the administrative backbone of the Call Centre, ensuring that systems, processes, logistics, and communications function seamlessly so that frontline teams can focus on customer service delivery.

Key Details at a Glance

• Job Title: Call Centre Administrator
• Reference Number: track_001550
• Industry: IT & Internet
• Job Category: Call Centre and Telesales
• Location: Gauteng (Johannesburg Head Office)
• Contract Type: Permanent
• Remuneration: Market Related
• Employment Equity Position: Yes
• Closing Date: 21 January 2026

Purpose of the Call Centre Administrator Job in Gauteng

The core purpose of this call centre administrator job in Gauteng is to provide efficient, accurate, and proactive administrative support to the Call Centre and Customer Experience teams. The role ensures that operational processes run smoothly, deadlines are met, and internal stakeholders receive the administrative support they need to perform at their best.

This position requires someone who can work independently, manage competing priorities, and communicate effectively across multiple departments.

Key Responsibilities and Duties

The call centre administrator job in Gauteng involves a wide range of responsibilities that span logistics, procurement, communication, reporting, coordination, and employee engagement. Below is a comprehensive breakdown of the role’s key duties.

Courier and Logistics Management

• Manage the courier process at Head Office efficiently and accurately
• Receive, quality-check, and distribute parcels daily
• Compile and manage weigh-bills for Finance
• Submit courier-related purchase orders timeously
• Keep accurate records of courier deliveries and costs

Procurement and Financial Administration

• Provide procurement support by ordering supplies and managing vendor payments
• Load purchase orders for managers as required
• Manage ad-hoc quote requests and ensure turnaround within 24 hours
• Reconcile credit card spending accurately
• Maintain records of payments and critical financial information

Incentives, Rewards, and Recognition

• Manage and issue approved incentives via the electronic rewards programme
• Request and manage monthly incentive budget allocations per department
• Drive, organise, and execute monthly Rewards & Recognition events
• Ensure incentives align with approved budgets and internal policies

Administrative and Office Support

• Take meeting minutes and distribute them when required
• Compile and prepare documents, reports, and presentations
• Maintain accurate digital and physical filing systems
• Order beverages and manage refreshments for walk-in clients
• Compile and update the Call Centre organogram on a monthly basis

Communication and Coordination

• Communicate process changes clearly to impacted stakeholders
• Proactively coordinate Call Centre communication initiatives and projects
• Update email distribution groups as required
• Draft professional internal communications and updates

Calendar and Schedule Management

• Manage calendars by scheduling meetings, appointments, and reminders
• Ensure no scheduling conflicts occur
• Coordinate engagement sessions between new employees and Executives

Employee Engagement and Support

• Drive new employee welcoming initiatives on a monthly basis
• Set up onboarding engagements with Executive leadership
• Arrange training and back-up support for the role when required
• Act as stand-in and back-up for Executive Personal Assistants

Minimum Requirements

To qualify for this call centre administrator job in Gauteng, applicants must meet the following minimum requirements:

• Matric (Grade 12)
• Certificate in Administration or Secretarial Studies
• Proficiency in Microsoft Excel, PowerPoint, and Word

Meeting these requirements ensures candidates have the foundational skills needed to manage the administrative demands of the role.

Behavioural Competencies Required

Tracker places strong emphasis on behavioural competencies, as the call centre administrator job in Gauteng requires both technical capability and the right mindset.

Successful candidates will demonstrate:

• Initiative and proactive problem-solving
• Creativity in improving processes
• Strong results-driven attitude
• Persistence and resilience
• Effective conflict management skills
• Customer-focused thinking
• Excellent verbal and written communication
• Self-starter mentality
• Exceptional attention to detail

Cultural Fit: The Tracker Way

Tracker is deeply committed to its organisational culture. Candidates applying for this call centre administrator job in Gauteng must align with Tracker’s core values:

• Care: Showing genuine concern for colleagues and customers
• Accountability: Taking ownership of tasks and outcomes
• Respect: Valuing diversity and professionalism
• Excellence: Consistently delivering high-quality work

Cultural alignment is as important as technical skills in Tracker’s recruitment process.

Benefits of Working at Tracker

Employees appointed to this call centre administrator job in Gauteng will enjoy competitive benefits, including:

• Medical Aid
• Provident Fund
• Permanent employment stability
• Exposure to a professional corporate environment
• Opportunities for skills development and career growth

Employment Equity Commitment

Tracker Connect (Pty) Ltd is committed to transformation in the workplace. This call centre administrator job in Gauteng is an Employment Equity position, and applications from suitably qualified candidates from designated groups are encouraged.

Who Should Apply for This Role?

You should strongly consider applying for this call centre administrator job in Gauteng if you:

• Have strong administrative and organisational skills
• Enjoy working in a structured, high-volume environment
• Are confident using Microsoft Office tools
• Can manage multiple tasks without losing attention to detail
• Are professional, proactive, and customer-focused
• Want long-term, permanent employment

Application Process – How to Apply

Interested candidates must apply online using the official Tracker application link.

Important Application Notes:

• Ensure your CV is updated and clearly reflects relevant experience
• Quote the correct listing reference: track_001550
• Submit your application before 21 January 2026
If you do not hear back within three weeks after the closing date, please consider your application unsuccessful.
👉 Apply here:
Click here to apply

Final Thoughts

The call centre administrator job in Gauteng at Tracker offers far more than routine office work. It is a dynamic, people-focused role that places you at the centre of operations within a leading technology organisation. With permanent employment, strong benefits, and exposure to executive-level coordination, this role is ideal for administrators who want to grow their careers in a professional corporate environment.

If you meet the requirements and align with Tracker’s values, this call centre administrator job in Gauteng is an opportunity worth applying for before the closing date.

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