Capitec Bank: Agent – Collections
Table of Contents
Jobs
Capitec Bank invites interested and adequately qualified applicants to apply for the role of Agent: Collections to be based in Cape Town, Western Cape.
Position: Agent: Collections
Location: Western Cape
Closing Date: Not Specified
Apply by:
We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
Once you have completed the above finalize your application by clicking apply below
Purpose Statement
• To call defaulting Capitec Bank clients and negotiate repayment of loans; maximising client retention and minimizing bad debt.
Experience
Min:
• 1 – 2 years collections experience
• Call centre experience
Ideal:
• 1 – 2 years collections experience in a Collections Call centre
• 1 – 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft
• In a role using an African Language
OTHER OPPORTUNITIES
• Tshwane University of Technology:Administrative Assistant
• Hollard:Unemployed Learnership
Qualifications (Minimum)
• Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Min:
• Call centre processes and procedures
• Customer care and service protocol
Ideal:
• Predictive Dialler, Tallyman Collections system and Avaya
softphone knowledge
Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Telephonic / Call skills
• Attention to Detail
• Negotiation skills
Conditions of Employment
• Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
How To Apply
To apply visit Capitec Bank careers portal
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