Administrative Assistant x2 – Road Accident Fund
Table of Contents
Purpose of the Role:
The primary objective of this role is to offer administrative support to the Officer, Senior Officer, and Team Leader, ensuring seamless operations within the branch.
Key Responsibilities:
Stakeholder Query Management
• Handling incoming telephone calls.
• Reviewing and processing correspondence.
• Sending out official letters.
• Drafting undertaking letters where necessary.
Processing Payment Requests for Offers
• Obtaining expenditure authorization.
• Completing checklists for payment requisitions.
• Securing required signatures in line with the Delegation of Authority (DOA).
Document Management & Filing
• Requesting files from CAFS for review.
• Printing relevant emails and physical correspondence.
• Organizing and updating documents in respective files daily.
Updating Claims System
• Retrieving case files from CAFS.
• Ensuring all claim-related data is updated in the system.
File Distribution & Collection
• Coordinating file transfers between Assessors and other departments.
• Ensuring timely delivery of case files to appropriate teams.
Sending Copies of Files to Stakeholders
• Requesting case files from CAFS.
• Making necessary copies and dispatching them to relevant parties.
Processing New Claims & Duplicate Verification
• Reviewing new claim data for accuracy.
• Conducting duplicate checks via the claims system and completing relevant checklists.
• Using the payment system to verify duplicate transactions.
• Checking the Home Affairs database for mortality verification.
Minimum Requirements:
• Matric (Grade 12) or an equivalent NQF Level 4 qualification.
• Basic proficiency in computer applications.
• At least one year of relevant experience in claims administration or a related field.
Key Competencies:
• Strong organizational and administrative skills.
• Proficiency in computer applications.
• Ability to manage tasks effectively within given timeframes.
• Excellent interpersonal and communication skills.
• Customer-focused approach.
• Ethical conduct and governance awareness.
• Emotional intelligence and adaptability.
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