Apply Now: UI Claims Officer (67 Posts) – Department of Employment and Labour

Are you ready to kickstart or grow your career in public service? The Department of Employment and Labour is seeking motivated and detail-oriented individuals to fill 67 UI Claims Officer posts across various labour centres in KwaZulu-Natal. If you’re passionate about serving the public and helping South Africans access unemployment benefits, this opportunity is your gateway to a meaningful government career.

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Position Details:

Apply Now: UI Claims Officer (67 Posts) – Department of Employment and Labour

• Job Title: UI Claims Officer

• Vacancies Available: 67 Posts

• Annual Salary: R269,499 (per annum, Level 7)

• Employment Type: Permanent

• Department: Employment and Labour

• Closing Date: 30 June 2025, at 16:00 (walk-ins) / Midnight (online)

Job Purpose

Apply Now: UI Claims Officer (67 Posts) – Department of Employment and Labour

The primary purpose of this role is to facilitate, process, and manage Unemployment Insurance (UI) claims in line with the Department’s operational standards and the Unemployment Insurance Act. As a UI Claims Officer, your role will directly impact citizens who are in need of temporary financial assistance after losing employment. You’ll ensure accurate assessment, registration, and payment of claims, while delivering high-quality customer service.

Available Posts and Locations

Apply Now: UI Claims Officer (67 Posts) – Department of Employment and Labour

Here’s a breakdown of the vacancies and where each one is located:
• Dundee Labour Centre: 6 Posts
Ref No: HR4/4/5/33

• Estcourt Labour Centre: 5 Posts
Ref No: HR4/4/5/34

• Kokstad Labour Centre: 6 Posts
Ref No: HR4/4/5/35

• Ladysmith Labour Centre: 5 Posts
Ref No: HR4/4/5/36

• Newcastle Labour Centre: 5 Posts
Ref No: HR4/4/5/37

• Greytown Satellite Office: 4 Posts
Ref No: HR4/4/5/38

• Pinetown Labour Centre: 2 Posts
Ref No: HR4/4/5/39

• Port Shepstone Labour Centre: 3 Posts
Ref No: HR4/4/5/40

• Richards Bay Labour Centre: 1 Post
Ref No: HR4/4/5/41

• Richmond Satellite Office: 6 Posts
Ref No: HR4/4/5/42

• Stanger Labour Centre: 4 Posts
Ref No: HR4/4/5/43

• Ulundi Labour Centre: 4 Posts
Ref No: HR4/4/5/44

• Jozini Satellite Office: 6 Posts
Ref No: HR4/4/5/45

• Verulam Labour Centre: 3 Posts
Ref No: HR4/4/5/46

• Vryheid Labour Centre: 5 Posts
Ref No: HR4/4/5/47

• Pongola Satellite Office: 2 Posts
Ref No: HR4/4/45/48

Minimum Requirements

Apply Now: UI Claims Officer (67 Posts) – Department of Employment and Labour

To qualify for this position, applicants must meet the following criteria:

Education:
• Grade 12 / Senior Certificate (Matric) – this is compulsory.

Experience:
• 0 to 6 months of working experience (entry-level applicants are welcome).

Knowledge and Skills
This role requires a solid understanding of basic laws and operational practices. You’ll also need soft skills that support administrative efficiency and public interaction.
Required Knowledge:
• Unemployment Insurance Act

• Unemployment Insurance Contributions Act

• Public Service Regulations

• Public Service Act

• Batho Pele Principles

• Departmental policies and procedures

• Best practices in customer service

Key Skills:
• Strong verbal and written communication

• Active listening and empathy when dealing with claimants

• Basic decision-making and problem-solving

• Computer literacy

• Excellent customer service and interpersonal skills

Core Duties & Responsibilities

Apply Now: UI Claims Officer (67 Posts) – Department of Employment and Labour

As a UI Claims Officer, your daily tasks will include the following:
Claims Processing:
• Receive, assess, and register all UI claims through designated systems.

• Ensure each claim is in line with Standard Operating Procedures (SOPs) and legislative frameworks.

Employer and Employee Records:
• Register new employers and verify employee declarations.

• Monitor and verify contributions and employee records for UI compliance.

Payment Execution:
• Process and authorize the payment of approved claims.

• Ensure payments are made within set timeframes with zero delays or errors.

Customer Service and Inquiries:
• Address all queries regarding processed claims or related matters.

• Offer assistance both over the phone and in person at the labour centres.

Administration:
• Maintain accurate records and complete administrative tasks in line with Departmental procedures.

Why Work for the Department of Employment and Labour?
Public Service Impact

Apply Now: UI Claims Officer (67 Posts) – Department of Employment and Labour

Make a tangible difference in people’s lives by helping citizens navigate unemployment with dignity and support.

Career Growth

Apply Now: UI Claims Officer (67 Posts) – Department of Employment and Labour

Join a structured government environment with access to internal promotions, mentorship programs, and public service training.

Skills Development

Apply Now: UI Claims Officer (67 Posts) – Department of Employment and Labour

Receive continuous on-the-job training to enhance your administrative, legislative, and IT skills.

Equal Opportunity Employer

Apply Now: UI Claims Officer (67 Posts) – Department of Employment and Labour

As a government department, we are committed to employment equity and diversity. Applications are welcomed from people of all races, genders, and individuals living with disabilities.

How to Apply

Apply Now: UI Claims Officer (67 Posts) – Department of Employment and Labour

You may submit your application by post, hand delivery, or online email. Each application must reference the correct job title and reference number, and must be directed to the relevant labour centre based on the post location.

What to Include:

Apply Now: UI Claims Officer (67 Posts) – Department of Employment and Labour

• New Z83 Application Form (downloadable from www.gov.za)

• Comprehensive CV (clearly outlining work experience and qualifications)

• Combine your Z83 form and CV into ONE PDF document for email applications

• Do not submit qualifications or certificates unless shortlisted

Note: Applications with old Z83 forms, missing fields, or multiple attachments will be disqualified.

Application Submission Addresses & Emails (By Location)

Apply Now: UI Claims Officer (67 Posts) – Department of Employment and Labour

Location
Postal Address
Hand Delivery
Email Address
Dundee
PO Box 445, Dundee 3000
63 Victoria St
Jobs-KZN4@labour.gov.za
Estcourt
PO Box 449, Estcourt 3310
75 Phillip St
Jobs-KZN6@labour.gov.za
Kokstad
PO Box 260, Kokstad 4700
59 Hope St
Jobs-KZN1@labour.gov.za
Ladysmith
Private Bag X9925
35 Keate St
Jobs-KZN5@labour.gov.za
Newcastle
PO Box 985
29 Scott St
Jobs-KZN20@labour.gov.za
Greytown
P/Bag X9048, PMB 3200
370 Langalibalele St
Jobs-KZN12@labour.gov.za
Pinetown
PO Box 1025
49 Kings Rd
Jobs-KZN11@labour.gov.za
Port Shepstone
PO Box 379
17 Bisset St
Jobs-KZN23@labour.gov.za
Richards Bay
P/Bag X20033, Empangeni
11 Lira Rink Rd
Jobs-KZN28@labour.gov.za
Richmond
PO Box 852
60 Shepstone St
Jobs-KZN2@labour.gov.za
Stanger
PO Box 138
12 Cator St
Jobs-KZN10@labour.gov.za
Ulundi & Jozini
Private Bag X56
Unit A Wombe St
Jobs-KZN3@labour.gov.za
Verulam
PO Box 1144
13 Wick St
Jobs-KZN30@labour.gov.za
Vryheid & Pongola
PO Box 430
99 Landrose St
Jobs-KZN29@labour.gov.za

Deadline for Applications

• Walk-in Applications Close: 30 June 2025 at 16:00

• Online Applications Close: 30 June 2025 at 23:59

Ensure your application is complete and submitted on time. Late or incomplete applications will not be considered.

Important Notes

• Only shortlisted candidates will be contacted. If you don’t hear back within 8 weeks, please consider your application unsuccessful.

• If shortlisted, you’ll be required to bring certified copies of your documents on the interview day.

• Foreign qualifications must be evaluated by SAQA.

• The Department reserves the right not to fill any posts.

Need Assistance? Contact the Relevant Enquiries Per Location

For location-specific questions, please contact the relevant officer listed in the original job post.

Take the First Step Toward a Stable Career in Public Service

The Department of Employment and Labour is calling on youth, recent graduates, and community-focused individuals to step up and contribute to the delivery of vital services. Don’t miss this opportunity to build a secure, rewarding career with the South African government.

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Disclaimer: Dailyspark.co.za is not in any way affiliated with any of the recruiters or employers featured in this website and does not recruit or process applications for any organization. Dailyspark is a career portal that helps our readers to get information on various employment opportunities.