Good Paying Jobs: Call Centre Agent Opportunity at Tsebo

Tsebo Facilities Solutions, part of the renowned Tsebo Solutions Group, is seeking skilled and dedicated Call Centre Agents to join our future talent pool in Rustenburg, North West. If you’re someone who thrives in a professional environment, has a strong sense of responsibility, and values delivering exceptional customer experiences, this is your opportunity to shine.

This role is perfect for individuals who are looking to be part of a dynamic and purpose-driven team, offering support at the heart of facilities management operations. From handling helpdesk calls to ensuring seamless financial administration support, you’ll play a critical role in maintaining service excellence.

Position Title: Call Centre Agent
Location: Rustenburg, North West, South Africa
Business Unit: Tsebo Facilities Solutions
Job Type: Talent Pool (Future Opportunities)
Application Closing Date: 11 July 2025
Reference Number: TSE250611-10

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Why Join Tsebo Solutions Group?

Good Paying Jobs: Call Centre Agent Opportunity at Tsebo

With a footprint in over 27 countries and a workforce of more than 40,000 employees, Tsebo is one of Africa’s leading providers of integrated workplace management solutions. We bring together technology, experience, and people to reduce risks and complexity while improving efficiency and productivity for our clients.
Our strength lies in the quality and dedication of our people. At Tsebo, we don’t just hire employees—we develop professionals. We offer meaningful career paths, continuous learning, and a supportive culture that empowers individuals to thrive.

About Tsebo Facilities Solutions

Good Paying Jobs: Call Centre Agent Opportunity at Tsebo

Tsebo Facilities Solutions (TFS) specializes in Facilities Management services and provides an integrated solution tailored to each client’s unique business needs. Our services include everything from Helpdesk and Building Maintenance to Financial Administration, ensuring that operations run smoothly, reliably, and professionally.
As a Call Centre Agent within TFS, you will be the first point of contact for internal and external stakeholders, ensuring quick response times, accurate record-keeping, and consistent follow-through—ultimately creating a reliable and professional experience for everyone you interact with.

Key Responsibilities of the Call Centre Agent Role

Good Paying Jobs: Call Centre Agent Opportunity at Tsebo

1. Helpdesk Operations and Customer Service
• Promptly answer and log incoming calls from clients, ensuring that every request is recorded in line with Helpdesk procedures.

• Ensure all calls are answered within three rings to reflect urgency and customer focus.

• Capture accurate and comprehensive details on each work order within the Helpdesk system.

• Assist clients in confirming venue bookings, parking allocations, and facilities use.

• Deliver a consistent and empathetic customer experience across all interactions.

2. Job Tracking, Escalation & Communication
• Provide regular feedback to clients on the progress of their service requests.

• Liaise with internal departments to monitor job completion times.

• Escalate tickets nearing the end of their turnaround time to relevant managers.

• Maintain calm, professional communication even with difficult or irate clients, escalating only when necessary.

3. Information Management and Reporting
• Generate scheduled and ad-hoc reports as required by clients or senior management.

• Ensure that Helpdesk documentation is recorded and stored securely and methodically.

• Maintain comprehensive logs of all calls, activities, and feedback to support audit readiness and performance analysis.

4. Financial Administration (Standby Support)
• Provide back-up support to the Financial Admin function, particularly in documenting and reconciling invoices, pass-through costs, and supplier records.

• Help manage supplier relationships by ensuring accurate and timely processing of payments and correspondence.

• File, scan, and share remittance advices with suppliers; resolve payment queries with urgency and accuracy.

5. Site and Safety Compliance
• Perform duties in full compliance with Tsebo’s SHEQ (Safety, Health, Environmental, and Quality) Management System.

• Identify and report safety hazards immediately to ensure the protection of clients and colleagues.

• Ensure operational compliance with the PPP (Public-Private Partnership) Agreement, particularly Schedule 3 Part 2: Service Specifications.

Who Should Apply?

Good Paying Jobs: Call Centre Agent Opportunity at Tsebo

We’re looking for applicants who are customer-focused, organized, and proactive. You must have a passion for solving problems, a calm demeanor, and excellent communication skills. Whether handling administrative documentation or speaking with suppliers and clients, you should be someone who brings professionalism to every aspect of your work.

Minimum Requirements

Good Paying Jobs: Call Centre Agent Opportunity at Tsebo

Education:
• Matric / Grade 12 – Essential

• A tertiary qualification in Call Centre, Customer Service, or Business Administration is a strong advantage.

Experience:
• 2–3 years of experience in a call centre or client service environment.

• Experience in facilities management, property services, or support operations will be highly advantageous.

Technical Skills:
• Strong computer literacy (MS Word, Excel, Outlook, PowerPoint).

• Working knowledge of the Infor EAM System or similar facilities management software.

• Clear understanding of financial procedures and supplier administration protocols.

• Familiarity with PPP agreements, SLAs, and service contracts.

Key Competencies and Attributes
• Excellent telephone etiquette and ability to engage with customers professionally.

• Bilingual communication skills, particularly in English and at least one South African language.

• Strong problem-solving ability with high attention to detail.

• Customer-centric mindset and the ability to handle pressure and deadlines.

• Basic knowledge of SARS Tax and VAT legislation is a plus.

• Understanding of Tsebo’s facilities, operations, and service levels.

Working in Rustenburg – A Strategic Hub in North West

Good Paying Jobs: Call Centre Agent Opportunity at Tsebo

Located in South Africa’s North West Province, Rustenburg is a fast-growing town with rich mining heritage, vibrant communities, and a growing commercial sector. As a Call Centre Agent in Rustenburg, you’ll be strategically positioned to serve local industries, public-sector contracts, and Tsebo’s expanding regional operations.
This location offers access to a wide network of clients and services, making it an ideal place to grow your career in facilities management support.

Benefits of Working with Tsebo

Good Paying Jobs: Call Centre Agent Opportunity at Tsebo

• Access to growth and training opportunities across our national and international network.

• A diverse and inclusive company culture that values teamwork and individual contributions.

• Opportunity to work with some of Africa’s leading businesses and public sector partners.

• Contribution to meaningful work that supports essential infrastructure and services.

• Access to employee wellness, learning platforms, and professional recognition.

How to Apply

Good Paying Jobs: Call Centre Agent Opportunity at Tsebo

If you’re ready to join a leading African company that values integrity, innovation, and continuous improvement—then Tsebo is the place for you.
 Click here to apply
Please submit your application before the deadline: 11 July 2025.

Final Note

Good Paying Jobs: Call Centre Agent Opportunity at Tsebo

At Tsebo, we don’t just offer jobs—we build careers. We’re looking for professionals who want to make a difference in the daily operations of facilities that serve communities, industries, and government departments. If you’re eager to join a team that takes pride in its service and its people, then apply now and take your career to the next level with Tsebo Facilities Solutions.

Good Paying Jobs: Call Centre Agent Opportunity at Tsebo

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Good Paying Jobs: Call Centre Agent Opportunity at Tsebo

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