Branch Administrator at Fidelity Service Group 

branch administrator job vacancy South Africa

Fidelity Service Group, one of South Africa’s most established and trusted security service providers, has an exciting opportunity available for a Branch Administrator within its Specialised Services Division. This position is based in Helderkruin and reports directly to the General Manager. The role is ideal for an experienced administrative professional who is confident in handling branch-level administration, HR coordination, payroll, finance support, and compliance management within a fast-paced operational environment.

This branch administrator job vacancy South Africa offers a chance to become a key operational pillar within the branch, ensuring smooth daily functioning while maintaining high standards of accuracy, compliance, and professionalism.

About Fidelity Service Group

Fidelity Service Group is a leading integrated security solutions provider in South Africa, offering guarding, armed response, cash solutions, specialised services, and technology-driven security systems. With a national footprint and a strong reputation for operational excellence, Fidelity continues to create employment opportunities while upholding strong governance, compliance, and ethical standards.

The Branch Administrator role plays a vital part in ensuring that Fidelity’s operational standards are consistently maintained at branch level.

Purpose of the Role

The primary purpose of the Branch Administrator position is to oversee and manage all administrative, human resources, and financial responsibilities of the branch. The role requires a hands-on, detail-oriented individual who can work independently, manage multiple priorities, and act as a central point of coordination between the branch and group departments.

This position is critical to ensuring payroll accuracy, financial integrity, personnel administration, compliance adherence, and effective communication across all operational levels.

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Minimum Requirements

Candidates applying for this branch administrator job vacancy South Africa must meet the following minimum requirements:

• Grade 12 / Matric Certificate (essential)
• A relevant tertiary qualification will be advantageous
• Minimum 3–5 years’ experience in a similar administrative or branch operations environment
• Payroll knowledge and experience – essential
• Financial knowledge and billing experience – essential
• SAP experience will be advantageous
• Strong computer literacy with proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Clear criminal record
• Own reliable transport
• Must reside within the West Rand or surrounding areas
Only candidates who meet these requirements should apply.

Key Areas of Responsibility

Payroll and Salary Administration

The Branch Administrator will take full responsibility for ensuring that all payroll-related matters are handled accurately and efficiently. This includes verifying salary data, addressing payroll queries, managing submissions, and ensuring compliance with internal payroll policies and statutory requirements.

Personnel Management and Human Resources Support

This role provides comprehensive HR administrative support, including:
• Onboarding of new employees
• Processing terminations and exits
• Managing employee records and documentation
• Pension and Provident Fund submissions
• UIF assistance, including drafting of required documents
• Engagement with Security Officers on employment-related matters
The Branch Administrator acts as a reliable link between employees, branch management, and group HR departments.

Finance and Billing (Critical Function)

Finance and billing are critical aspects of this role. Responsibilities include:
• Daily booking of Guards on the Posting Sheet
• Managing billing processes and supporting finance submissions
• Full responsibility for the Petty Cash System, including reconciliation and submissions
• Supporting the Branch Manager with financial actions and reporting
• Assisting with audits and financial compliance checks
Accuracy, confidentiality, and attention to detail are essential in this function.

Office Administration and Branch Coordination

The Branch Administrator ensures that all general office administration functions run efficiently, including:
• Answering telephone calls and responding to emails
• Filing, document control, and record management
• Managing branch correspondence
• Ensuring smooth information flow within the branch
• Acting as the key correspondent between the Branch and the Group
This role requires strong organisational skills and the ability to manage deadlines effectively.

Compliance and Audit Support

Compliance is a key component of this branch administrator job vacancy South Africa. The successful candidate will:
• Coordinate and ensure branch compliance with company policies
• Implement and adhere to Fidelity Service Group procedures
• Support audit compliance processes when required
• Maintain up-to-date documentation for inspections and reviews

Reporting and Management Support

The Branch Administrator will be responsible for:
• Preparing weekly, monthly, and quarterly reports for all sites
• Assisting with the presentation of performance and operational reports
• Supporting Managers, Senior Managers, and Executives with projects and tasks
• Managing schedules, deadlines, and administrative workflows
This role requires professionalism, discretion, and the ability to work under pressure.

Asset and Facilities Management

Additional responsibilities include:
• Managing all branch assets
• Overseeing facilities services and maintenance activities
• Coordinating with tradespersons and service providers
• Ensuring that branch infrastructure supports operational efficiency

Core Competencies and Attributes

To succeed in this branch administrator job vacancy South Africa, candidates must demonstrate the following competencies:
• Strong command of the English language
• Positive and professional attitude at all times
• Corporate-standard professional appearance
• Excellent administrative and organisational skills
• Ability to work independently with minimal supervision
• Strong interpersonal and communication skills
• Ability to liaise professionally with staff at all levels
• High motivation and enthusiasm
• Ability to work under pressure and meet deadlines
• Fast learner with the ability to adapt to Fidelity Security Systems

Work Environment and Expectations

This role operates in a dynamic, operationally driven environment where accuracy, accountability, and professionalism are essential. The Branch Administrator must be reliable, proactive, and capable of handling sensitive information with discretion.
The position requires regular interaction with Security Officers, branch staff, management, and group departments, making strong communication skills essential.

Why Consider This Opportunity

This branch administrator job vacancy South Africa offers:
• A stable role within a reputable national organisation
• Exposure to branch-level operations, finance, HR, and compliance
• Opportunities to work closely with senior management
• A professional corporate environment
• Career growth within the Fidelity Service Group structure

Application Process

Interested candidates who meet the minimum requirements are encouraged to apply as follows:

• Prepare an updated CV highlighting relevant administrative, payroll, HR, and finance experience
• Ensure all information provided is accurate and complete
• Submit your application through the official Fidelity Service Group application link
Click here to apply
Please note:
• Only shortlisted candidates will be contacted
• Fidelity Service Group reserves the right not to fill the position
• Late or incomplete applications may not be considered

Other Opportunities 

• Apply for contact centre agents x6 at Eskom

 
• Apply for client liaison officer at Mediclinic 

Dailyspark is on Social media platforms for more updates, follow our WhatsApp channel

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