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Capitec Bank Jobs: Insurance Claims Agent
Capitec Bank Jobs: Insurance Claims Agent (Credit Life – Non-Medical Claims).
Are you passionate about customer service and eager to grow within a dynamic, fast-paced banking environment? Capitec Bank is looking for motivated individuals who thrive on delivering service excellence and want to build a meaningful career.
Why Capitec?
Capitec Bank Jobs
At Capitec, we believe in simplicity, transparency, and putting our clients first. We’re transforming banking by helping South Africans live better through accessible, affordable financial services—and we’re growing fast.
What You’ll Do:
As an Insurance Claims Agent, you’ll handle administrative tasks related to non-medical credit life claims (e.g., retrenchment and death). Your role is essential in supporting our clients through difficult times, ensuring that claims are assessed fairly, quickly, and in full compliance with regulations.
Your Core Responsibilities:
• Process and assess non-medical credit life claims with a focus on accuracy and client sensitivity
• Validate claims, determine settlements, and ensure compliance with insurance and credit policy regulations
• Communicate with clients professionally and empathetically throughout the claims process
• Manage daily administrative workflows and support the team with ad hoc duties as needed
• Meet turnaround times and maintain high service standards
What You Need to Succeed:
Minimum Requirements:
• Grade 12 National Certificate or Vocational qualification
• At least 1 year of direct experience with credit life claims (non-medical)
• Solid understanding of legal and regulatory compliance in the insurance industry
Preferred Qualifications & Knowledge:
• A National Diploma in Finance, Insurance, or Administration
• Familiarity with financial risk and credit policy frameworks
• Knowledge of TCF, POPIA, FAIS, FICA legislation
Key Skills:
• Strong communication (verbal and written)
• Excellent administration and reporting capabilities
• Sharp attention to detail
• MS Office proficiency (Word, Excel, Outlook)
• Ability to work under pressure and manage time effectively
Conditions of Employment:
• Clear credit and criminal record
Your Next Steps:
• Learn more about life at Capitec and complete a short assessment by [clicking here].
• Once done, return and click below to submit your application.
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