Client Service Administrator Jobs in South Africa (Hybrid Role)

Momentum Metropolitan is one of South Africa’s most established and trusted financial service providers.

We operate through leading brands like Momentum, Metropolitan, Multiply, Guardrisk, and Eris Property Group. Together, we help individuals, families, and businesses grow their wealth, protect their assets, and plan for a secure financial future.

With a national footprint and a digital-first approach, we provide personalized solutions to support millions of South Africans in achieving their goals — from retirement planning to healthcare to group benefits.

Job Overview

• Job Title: Client Service Administrator

• Location: Centurion, Gauteng, South Africa

• Work Type: Permanent (Hybrid: Some remote work allowed)

• Industry: Financial Services – Employee Benefits

• Closing Date: 28 July 2025

• Reference Number: MMH250721-3

• Company: Momentum Metropolitan Holdings

Role Summary: Client Service

Administrator

We are currently seeking a skilled and customer-focused professional to fill the role of Client Service Administrator in our Centurion office. This hybrid position allows for a combination of office-based and remote work, supporting work-life balance while delivering exceptional client experiences.

This role is ideal for someone who is passionate about helping people, thrives in a structured environment, and wants to grow a career in the dynamic world of financial services.

Key Responsibilities

As a Client Service Administrator, you’ll serve as a first point of contact for members and service providers. Your goal is to ensure accurate, timely, and empathetic responses to all queries, while maintaining system integrity and contributing to service excellence.

👥 Client Engagement & Support

• Handle inbound phone calls and email queries from clients and service providers

• Confirm benefit details and provide real-time, accurate responses

• Aim for first-call resolution on common issues and escalate complex cases when needed

• Maintain a high level of professionalism, empathy, and clarity in all interactions

• Build strong relationships with both internal and external stakeholders

🗂️ Administrative & Data Accuracy

• Capture and update client records accurately on internal platforms

• File documentation in accordance with data compliance protocols

• Complete daily administrative tasks and reports within expected timeframes

• Use internal IT systems effectively to track progress and manage cases

📈 Process Compliance & Risk Management

• Follow company procedures, policies, and data handling standards

• Identify and escalate any potential risks to the relevant departments

• Monitor adherence to service-level agreements (SLAs)

• Provide input for process improvement and customer service enhancements

🔄 Collaboration & Communication

• Partner with team members and cross-functional departments

• Participate in knowledge sharing and contribute to a positive team culture

• Provide feedback and suggestions that help drive continuous improvement

• Support internal initiatives that improve client satisfaction and service delivery

📚 Growth & Development

• Stay updated on Momentum Metropolitan’s products, services, and system changes

• Attend training sessions and development workshops

• Take ownership of personal learning goals and career growth

• Contribute ideas that drive service innovation and team efficiency

Required Qualifications & Experience

To be successful in this role, you’ll need the following:
• A Matric certificate or equivalent

• At least 2 years of experience in a client service or customer support environment

• Familiarity with the financial services or insurance industry

• Strong working knowledge of Microsoft Word, Excel, and other Office tools

• Experience in Employee Benefits administration (highly advantageous)

Key Competencies

We’re looking for someone who brings more than just qualifications — we want someone with passion, commitment, and attention to detail. You should be:
• A strong communicator with excellent listening and speaking skills

• Highly organized, with strong time management abilities

• Detail-oriented and committed to data accuracy

• Calm under pressure, able to handle multiple queries simultaneously

• Customer-obsessed, with a genuine desire to help others

• A proactive team player who takes accountability for their work

• Eager to learn and contribute to business improvement

What We Offer

Working at Momentum Metropolitan means being part of something bigger than yourself. When you join us, you gain access to:
• A hybrid work model that supports flexibility

• A performance-based salary structure – the more value you deliver, the more you earn

• A culture of growth, learning, and career development

• A supportive team environment where innovation and initiative are rewarded

• The chance to make a direct impact on people’s lives through your daily work

Why This Role Is in High Demand

Client Service Administrator jobs in South Africa are increasingly important as financial companies aim to improve customer experience and retention.

Momentum Metropolitan is leading this charge with modern platforms, people-first values, and a proven legacy of trust.

This role is not just about handling queries — it’s about making life easier for people navigating financial products and benefits. Client Service Administrator jobs in South Africa.

You’ll be the voice of the company, helping clients find clarity and peace of mind during some of life’s most important decisions. Client Service Administrator jobs in South Africa.

How to Apply

How to Apply for Client Service Administrator jobs in South Africa.

Application Deadline: 28 July 2025
Apply Online: Click here to apply via the official Momentum website
Important: Always verify job listings on the official Momentum Metropolitan careers page to avoid scams. Applications submitted through unofficial links will not be considered.

Final Words

Client Service Administrator jobs in South Africa

If you’re ready to take the next step in your career and want to join a respected brand with real growth opportunities, this is your chance. Our team is waiting to welcome a Client Service Administrator who is ready to deliver service with integrity, precision, and care.

Client Service Administrator jobs in South Africa are not just high in demand — they’re careers that change lives.

Apply today. Let’s grow together.

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