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Contact Centre Learnership 2026 at Momentum Health: A Complete Career Guide
The contact centre learnership 2026 at Momentum Health presents a powerful opportunity for unemployed South African youth who are eager to build a meaningful career in the healthcare and insurance industry. This learnership is not just about gaining work experience; it is about acquiring a nationally recognised qualification while developing practical, in-demand skills within a professional corporate environment.
Momentum Health, part of the Momentum Metropolitan Group, is known for its commitment to talent development, transformation, and youth empowerment. Through this structured learnership programme, successful candidates will gain real-world exposure in a contact centre environment while working toward an Occupational Certificate at NQF Level 5.
If you are passionate about customer service, healthcare administration, and professional growth, the contact centre learnership 2026 could be the stepping stone that changes your future.
About Momentum Health and Momentum Metropolitan Group
Momentum Health operates under the Momentum Metropolitan Group umbrella, one of South Africa’s most respected financial services groups. The organisation supports individuals, families, and businesses by providing innovative solutions in healthcare, insurance, savings, and investments.
Through brands such as Momentum, Multiply, Guardrisk, and Eris Property Group, Momentum Metropolitan has built a reputation for ethical leadership, customer-centric innovation, and people development. The contact centre learnership 2026 reflects the group’s long-standing commitment to developing young talent and creating sustainable employment pathways.
What Is a Contact Centre Learnership?
A learnership is a structured work-based learning programme that combines theoretical training with practical workplace experience. The contact centre learnership 2026 allows learners to gain hands-on experience in a professional contact centre while completing an accredited qualification.
This specific programme leads to an Occupational Certificate: Health Care Benefits Advisor (NQF Level 5), registered with SAQA. Learners are trained to handle client queries, understand medical scheme products, comply with regulatory requirements, and deliver exceptional service within the healthcare administration environment.
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Why Choose the Contact Centre Learnership 2026?
The contact centre learnership 2026 is ideal for young people who are unemployed and looking to enter a growing industry. The medical aid and insurance sector continues to expand, creating ongoing demand for skilled contact centre professionals.
Key reasons to apply include:
• A nationally recognised qualification
• Real workplace experience at a leading health organisation
• Exposure to medical scheme administration and client service
• Improved employability after completion
• Personal and professional development
While permanent employment is not
guaranteed, many learners use this opportunity to secure future roles within Momentum or the broader healthcare and insurance industry.
Learnership Duration and Location
The contact centre learnership 2026 is a fixed-term programme running for 12 months. Learners will commence on 1 February 2026 and complete the programme on 31 January 2027.
The learnership is based in Centurion, Gauteng, and is not a remote opportunity. Successful applicants must be able to commute to the workplace independently for the duration of the programme.
Minimum Requirements for the Learnership
To be considered for the contact centre learnership 2026, applicants must meet the following minimum criteria:
• Completed Grade 12 (Matric)
• Mathematics: minimum 40% OR Mathematical Literacy: minimum 60%
• English and one other South African language: minimum 50%
• South African citizen aged between 18 and 30
• Currently unemployed
• Not studying (full-time or part-time) during the learnership period
• Not have completed the same learnership previously
• Able to commit to the full 12-month programme
Computer literacy is an advantage, though not mandatory. People living with disabilities are strongly encouraged to apply.
Documents Required for Application
Applicants for the contact centre learnership 2026 must upload the following certified documents:
• Certified copy of Matric certificate
• Certified copy of South African ID
All certified documents must be not older than three months at the time of application. Incomplete applications may result in disqualification.
Key Duties and Responsibilities of Learners
Learners appointed to the contact centre learnership 2026 will be required to actively participate in both theoretical and practical learning activities. Responsibilities include:
• Attending classroom-based training sessions
• Participating in on-the-job workplace training
• Learning Momentum Health products, policies, and procedures
• Handling client queries under supervision
• Using internal systems and operational tools
• Completing logbooks and training records
• Compiling a Portfolio of Evidence for SETA submission
• Completing formative and summative assessments
• Preparing for and passing the EISA exam
Learners are also expected to conduct themselves professionally and uphold the values of Momentum Metropolitan throughout the programme.
Skills and Competencies Required for Success
The contact centre learnership 2026 is best suited to candidates who demonstrate strong interpersonal and personal effectiveness skills. These include:
• Excellent communication skills
• Attention to detail
• Client-centric mindset
• Ability to work under pressure
• Problem-solving ability
• Willingness to learn and adapt
• Self-discipline and time management
• Teamwork and collaboration
Learners are expected to take accountability for their own development and actively engage in all learning activities.
The Occupational Qualification You Will Earn
Upon successful completion of the contact centre learnership 2026, learners will obtain an Occupational Certificate: Health Care Benefits Advisor (NQF Level 5).
This qualification equips learners with:
• Knowledge of medical schemes and healthcare benefits
• Understanding of regulatory and compliance frameworks
• Customer service and advisory skills
• Contact centre operational competence
This qualification significantly improves employability within medical aid administration, insurance companies, and contact centre environments.
Employment Prospects After Completion
Although the contact centre learnership 2026 does not guarantee permanent employment, it provides a strong foundation for future career opportunities such as:
• Contact Centre Agent
• Healthcare Benefits Advisor
• Medical Scheme Administrator
• Client Service Consultant
• Call Centre Quality Analyst
• Operations Support Roles
Many employers prefer candidates with both qualifications and workplace experience, making this learnership highly valuable in the job market.
Commitment and Availability Requirements
Applicants must be fully available for the entire duration of the contact centre learnership 2026. This includes:
• No tertiary studies during the programme
• Ability to commute daily to the workplace
• Full participation in training and assessments
• Willingness to adhere to workplace rules and schedules
Failure to meet these requirements may result in termination of the learnership.
Application Process Explained
To apply for the contact centre learnership 2026, candidates must:
• Visit the official Momentum Metropolitan careers platform
• Verify the authenticity of the job advert
• Complete the online application form
• Upload all required certified documents
• Submit the application before 12 January 2026
Applicants are advised to apply early, as late submissions are not considered.
Important Disclaimer for Applicants
Momentum Metropolitan encourages all applicants to verify the legitimacy of the contact centre learnership 2026 by checking the official company career page. The organisation will never request payment for applications, assessments, or placement.
Frequently Asked Questions (FAQs)
What is the contact centre learnership 2026?
The contact centre learnership 2026 is a 12-month structured training programme at Momentum Health leading to an NQF Level 5 qualification.
Who can apply for this learnership?
Unemployed South African youth aged 18–30 who meet the minimum academic requirements.
Is this a paid learnership?
Yes, learners typically receive a monthly stipend in line with learnership regulations.
Is permanent employment guaranteed?
No, but the learnership significantly improves employability.
Can students apply?
No, applicants must not be studying during the learnership period.
Is this a remote position?
No, the contact centre learnership 2026 is office-based in Centurion.
Are people with disabilities allowed to apply?
Yes, people with disabilities are strongly encouraged to apply.
What qualification will I receive?
An Occupational Certificate: Health Care Benefits Advisor (NQF Level 5).
What happens if I don’t pass assessments?
Learners must meet all assessment requirements to complete the programme successfully.
Where do I apply?
Applications must be submitted via the official Momentum Metropolitan careers website.
Final Thoughts on the Contact Centre Learnership 2026
The contact centre learnership 2026 at Momentum Health is an excellent opportunity for young South Africans seeking to enter the healthcare and insurance industry. With structured training, professional exposure, and a recognised qualification, this learnership provides a strong foundation for long-term career growth.
If you are motivated, client-focused, and ready to commit to personal development, the contact centre learnership 2026 could be the career breakthrough you have been waiting for.
Other Opportunities
• Apply for pharmacy assistant learnership
• Apply for maintenance learnership at Toyota
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