The Department of Public Works Service Desk Agent Vacancies 2026 offer 18 Service Desk Agent posts at the Department of Public Works and Infrastructure (DPWI), under reference 2026/366. The positions pay R237,453 per annum and are based at Head Office in Pretoria and Regional Offices. Applicants need at least a Senior Certificate/Grade 12 or equivalent NQF Level 4 qualification, together with relevant exposure in a customer service, ICT or Facilities Management environment. Candidates must also be prepared to work in a 24/7 shift environment, including weekends and holidays. Applications for this specific vacancy must be emailed to Recruitment26-81@dpw.gov.za, with the official closing date being 30 October 2026.
Department of Public Works Has 18 Service Desk Agent Posts
The Department of Public Works and Infrastructure is recruiting 18 Service Desk Agents: Maintenance: Systems Operations for its Head Office and Regional Offices.
The vacancy is advertised under reference number 2026/366, with a salary of R237,453 per annum.
These positions are centred on frontline service support. Service Desk Agents receive and capture requests and complaints from the Department’s internal and external clients, provide first-line support and route matters to the relevant ICT or business units.
For job seekers interested in customer support, service desk or related government vacancies, the advert is notable because the minimum academic qualification starts at Grade 12 or an equivalent NQF Level 4 qualification. However, applicants should pay close attention to the additional requirements before deciding whether they qualify.
Who Can Apply for the Service Desk Agent Vacancies?
The minimum academic requirement is a Senior Certificate/Grade 12 or equivalent NQF Level 4 qualification.
Academic qualifications are only one part of the requirements. The Department also asks applicants to have relevant exposure in a customer service, ICT or Facilities Management environment. The advertisement does not specify a particular number of months or years of exposure.
Candidates are also expected to have computer skills, including an understanding of MS Word, Excel, internet browsing, tasking and email.
Good verbal and written communication skills are required, along with listening and typing skills. Knowledge of Call Logging systems is also listed.
Separately, the Department says training in telephone etiquette, customer service and the Public Finance Management Act (PFMA) will be an added advantage.
That distinction matters: these training areas are listed as an advantage rather than the minimum academic qualification.
Can You Apply With Grade 12?
Yes. Grade 12/Senior Certificate or an equivalent NQF Level 4 qualification satisfies the minimum academic qualification stated for these Department of Public Works vacancies.
However, applicants should not interpret this to mean that Grade 12 by itself automatically satisfies all the requirements.
The Department also asks for relevant exposure in a customer service, ICT or Facilities Management environment, as well as the computer, communication, listening, typing and call-logging knowledge described in the vacancy.
Someone considering applying should therefore assess the complete requirements rather than focusing only on the Grade 12 entry point.
Do Applicants Need a Degree or Diploma?
A university degree or diploma is not listed as the minimum academic qualification in the supplied vacancy information.
Instead, the advertised minimum is a Senior Certificate/Grade 12 or equivalent NQF Level 4 qualification.
Applicants must still consider the requirement for relevant exposure in customer service, ICT or Facilities Management and the other skills listed by the Department.
The vacancy should therefore not be described as requiring only Matric, nor should it be described as a position where no experience or exposure is needed.
How Much Do the Service Desk Agent Jobs Pay?
The advertised salary for the Service Desk Agent positions is:
R237,453 per annum
This is the annual salary figure provided by the Department of Public Works and Infrastructure.
The supplied vacancy information does not provide figures for take-home pay, bonuses, allowances, overtime or shift allowances. Applicants should therefore rely on the official R237,453 annual salary rather than unofficial estimates of what they might receive each month.
Where Are the 18 Positions Based?
The advert lists the centre as:
Head Office (Pretoria) and Regional Offices
It does not, in the vacancy information supplied for this article, provide a breakdown showing how many of the 18 posts are allocated to Pretoria or to individual Regional Offices.
Applicants should therefore not assume that all 18 positions are based in Pretoria or that vacancies are available in every province.
The official wording supports only Head Office in Pretoria and Regional Offices as the locations for the advertised posts.
What Does a Service Desk Agent Do?
The main purpose of the job is to receive and capture requests and complaints from the Department’s internal and external clients.
Service Desk Agents provide first-line support and, where appropriate, route matters to ICT and business units that can deal with the request.
In practical terms, this makes the position a frontline service-support role. Agents need to communicate with customers, capture information correctly, respond to enquiries and ensure requests are directed to the appropriate resources.
The role includes both customer-facing communication and administrative work on the Department’s relevant systems.
It also involves Facilities Management service requests and IT-related faults, although the advertisement does not describe the position as a specialised technical IT role.
Main Duties of a Service Desk Agent
A significant part of the work involves communicating with customers. Successful candidates may answer inbound calls, make outbound calls where necessary and respond to emails from internal and external customers.
Agents will handle enquiries and use available resources to research information requested by clients. They will also deal with complaints, queries, Facilities Management service requests and IT-related faults.
Accurate record keeping is another important part of the role. Service Desk Agents will enter and update customer information on appropriate systems and process relevant orders, forms, applications and calls.
Where a matter requires further attention, the agent must identify and escalate priority issues or queries according to the available Call Centre and Facilities Management business processes.
Calls may need to be assigned or routed to the appropriate resource in line with the Call Centre’s logging process.
The job does not necessarily end when a call is initially logged. Agents may have to follow up on customer calls and keep customers updated on progress.
Call information must also be kept up to date on the relevant systems in accordance with Call Centre standard operating procedures. Logged calls need to be completed or closed on the system with appropriate comments.
The responsibilities further include helping to maintain and improve Service Level Agreements and conducting customer service surveys.
These duties show why communication, listening, computer and call-logging skills form an important part of the advertised requirements.
Applicants Must Be Prepared to Work 24/7 Shifts
One working condition applicants should consider carefully is the 24/7 shift requirement.
The Department states that candidates should be prepared to work 24/7 shifts, including weekends and holidays.
This does not mean an individual employee works continuously for 24 hours. It means the service operates within a shift environment that provides coverage around the clock.
The supplied advertisement does not provide the actual shift timetable or the hours attached to individual shifts.
Applicants should nevertheless take this requirement seriously because working weekends and holidays may form part of the position’s shift system.
What Skills Could Help Applicants?
Communication is central to this role because Service Desk Agents interact with internal and external customers through telephone calls and email.
The Department specifically mentions good verbal and written communication and listening skills. Typing skills are also important because agents need to capture and update information on relevant systems.
Computer skills listed in the advert include an understanding of MS Word, Excel, internet browsing, tasking and email.
Knowledge of Call Logging systems is another requirement that fits the day-to-day responsibilities of capturing, updating, routing, following up and closing service requests.
Training in telephone etiquette, customer service and PFMA can strengthen an application, but these are specifically described as an added advantage rather than the minimum academic qualification.
How to Apply for the Department of Public Works Service Desk Agent Vacancies 2026
Applications for Service Desk Agents: Maintenance: Systems Operations, reference 2026/366, must be emailed to:
Recruitment26-81@dpw.gov.za
This recruitment email is specifically provided for the Service Desk Agent vacancy covered in this article.
Applicants should follow all application instructions contained in the official government vacancy circular when preparing and submitting their applications.
The supplied vacancy information does not specify additional application documents in the section provided for this article, so applicants should check the complete official government vacancy source rather than assuming which documents or forms must be submitted.
No alternative application method should be used unless it is provided by the Department in the official vacancy information.
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Service Desk Agent Vacancy Reference Number
The official reference number for these positions is:
Reference: 2026/366
With 18 posts advertised under the same vacancy, applicants should carefully check that they are using the correct vacancy information, reference number and recruitment email before submitting an application.
The position itself is advertised as Service Desk Agents: Maintenance: Systems Operations (Head Office and Regions).
For enquiries about the vacancy, the advert lists Ms L Skhosana at (012) 406 1286.
When Do Applications Close?
The official closing date is:
30 October 2026
Applicants who intend to apply should submit their applications before the official deadline and follow the instructions in the complete vacancy circular.
Waiting until the deadline can create avoidable problems if an applicant still needs to confirm information or correct an application.
What Applicants Should Check Before Applying
Before applying, candidates should confirm that they meet the Grade 12/Senior Certificate/equivalent NQF Level 4 academic requirement and have the relevant customer service, ICT or Facilities Management exposure requested by the Department.
They should also consider whether their computer, communication, listening, typing and call-logging knowledge matches the advertised requirements.
Applicants need to be prepared for a 24/7 shift environment, including weekends and holidays.
Finally, candidates should double-check that they are applying for reference 2026/366, using Recruitment26-81@dpw.gov.za, and submitting before the 30 October 2026 closing date.
18 Government Service Desk Opportunities
The Department of Public Works Service Desk Agent Vacancies 2026 provide 18 positions within the Department of Public Works and Infrastructure at Head Office in Pretoria and Regional Offices.
The posts carry an annual salary of R237,453, with Grade 12/Senior Certificate or an equivalent NQF Level 4 qualification set as the minimum academic requirement. Applicants must also have the relevant exposure requested in a customer service, ICT or Facilities Management environment and meet the listed skills requirements.
Candidates should also understand the working conditions before applying, particularly the requirement to work in a 24/7 shift environment that includes weekends and holidays.
Applications for reference 2026/366 must be sent to Recruitment26-81@dpw.gov.za by 30 October 2026.
Disclaimer: Dailyspark.co.za is not the Department of Public Works and Infrastructure, the employer or a recruitment agency, and does not offer employment through this article. This vacancy information has been compiled and edited for informational purposes based on the official vacancy information. Applicants should verify the requirements, closing date, reference number and application instructions through the official government vacancy source before submitting an application. Dailyspark does not influence applications, shortlisting or appointments and does not charge job seekers to access vacancy information.