Join the Department of Employment and Labour as a Client Service Officer X6

The Department of Employment and Labour is hiring six Client Service Officers! This role involves providing excellent service to clients, handling inquiries, and performing administrative tasks. If you have strong communication skills and relevant experience, apply now to join their dynamic team and contribute to South Africa’s workforce development. Multiple positions are available, offering a great opportunity for career growth and development.

Salary: R269,499 per annum
Application Deadline: 14 May 2025
Reference Numbers:
• Vryburg: HR4/4/03/07

• Lichtenburg: HR4/4/03/08

• Potchefstroom: HR4/4/03/09

• Klerksdorp: HR4/4/03/10

• Rustenburg: HR4/4/03/11

• Mogwase: HR4/4/03/12 (Client Service Officer Vacancies (X24 Posts) at the Department of …)

About the Role

Department of Employment and Labour

The Department of Employment and Labour is seeking dedicated individuals to fill six Client Service Officer positions within the Inspection and Enforcement Services (IES) unit across various Labour Centres in the North West Province. These roles are pivotal in ensuring that clients receive efficient and compliant services, aligning with South Africa’s labour legislation. (Client Service Officer | Government Jobs in South Africa – Relentless)

Key Responsibilities

Department of Employment and Labour

• Frontline Client Interaction: Serve as the initial point of contact at the help desk, assisting clients with registration services and general inquiries.

• Complaint Resolution: Address and resolve complaints related to labour legislation, adhering to the IES Standard Operating Procedures.

• Administrative Support: Perform general administrative duties, including data capturing and filing.

• Advocacy Participation: Engage in advocacy sessions to educate clients about their rights and responsibilities under labour laws. (Client Service Officer | Government Jobs in South Africa – Relentless)

Minimum Requirements

• Educational Qualification: Matriculation/Grade 12 certificate.

• Knowledge Base: Familiarity with the Public Service Act, Public Service Regulations, relevant labour legislation, related ILO conventions, and departmental policies and guidelines.

• Customer Service Principles: Understanding of Batho Pele principles. (Client Service Officer | Government Jobs in South Africa – Relentless)

Essential Skills

• Proficiency in computer usage.

• Strong business writing capabilities.

• Effective listening and communication skills.

• Professional telephone etiquette.

• Basic interpersonal skills. (Department Of Employment And Labour | CLIENT SERVICE OFFICER)

Locations

Positions are available at the following Labour Centres in the North West Province: (Client Service Officer | Government Jobs in South Africa – Relentless)
• Vryburg

• Lichtenburg

• Potchefstroom

• Klerksdorp

• Rustenburg

• Mogwase (Department of Employment and Labour Administrative Clerk: IES)

Application Details

Closing Date: 14 May 2025
• Walk-in Applications: By 16:00

• Online Applications: By 00:00 midnight (Client Service Officer | Government Jobs in South Africa – Relentless)

Submission Methods:
• Hand Delivery:
Chief Director: Provincial Operations
Provident House, University Drive, Mmabatho (Client Service Officer | Government Jobs in South Africa – Relentless)

• Postal Submission:
Private Bag X2040, Mmabatho, 2735

• Email Submission:
Jobs-NW1@labour.gov.za

Enquiries:
Mr. S.S. Shongwe
Tel: (018) 387 8100

Application Requirements

• Submit a completed and signed new Z83 application form, obtainable from any Public Service Department or online at www.gov.za/documents.

• Include a comprehensive CV detailing previous experience.

• For online applications, ensure all documents are in PDF format and combined into a single file.

• Clearly indicate the job title and reference number in the subject line of your email.

• Note: Only shortlisted candidates will be required to submit certified copies of qualifications and other relevant documents.

Important Information

• Ensure that all sections of the Z83 form are fully completed, initialled, and signed. Incomplete applications will be disqualified.

• Only shortlisted candidates will be contacted. If you do not receive feedback within eight weeks of the closing date, consider your application unsuccessful.

• Shortlisted candidates may be required to undergo a pre-entry practical exercise and other assessments to determine suitability.

• Successful candidates will be required to enter into an employment contract and a performance agreement.

• The Department is an equal opportunity affirmative action employer. Employment decisions will be informed by the Department’s Employment Equity Plan.

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Privacy Notice

By applying for this position, you consent to the collection, processing, and storage of your personal information in accordance with the Protection of Personal Information Act (POPIA). Your information will be used solely for recruitment purposes and will not be shared with third parties without your consent, unless required by law.

Equal Opportunity Employer

The Department of Employment and Labour is committed to promoting representivity through the filling of these positions. We encourage applications from all qualified individuals, including those from designated groups as defined in the Employment Equity Act.

Take the next step in your career and contribute to upholding South Africa’s labour standards. Apply today!

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