Remote Jobs: VeriFast – Support Smarter, Simpler Fintech Innovation

Remote Jobs: VeriFast – Support Smarter, Simpler Fintech Innovation. At VeriFast, we’re on a mission to simplify and speed up the process of applicant verification for leasing, lending, and other financial services. We’re not just another startup—we’re a tech-forward company transforming how businesses screen applicants, reducing friction with automation, and creating better experiences for users and financial institutions alike.

We’re growing fast and looking for someone who’s just as passionate about problem-solving, technology, and customer care. If you’re someone who loves helping users, thrives in a fast-paced environment, and knows how to translate technical talk into simple terms, you might be the next key player on our support team.

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What You’ll Be Doing

Remote Jobs: VeriFast – Support Smarter, Simpler Fintech Innovation

As a Customer Support Specialist, you’ll be the go-to person for helping users through the VeriFast platform. From account access issues to technical glitches, you’ll be handling inbound support tickets and delivering fast, friendly, and solution-oriented service.

We work in Zendesk, and you’ll be supporting users primarily through email and chat—though what really matters is how well you communicate and solve problems, not the channel you use.

Here’s a look at what your day might include:

Remote Jobs: VeriFast – Support Smarter, Simpler Fintech Innovation

Technical Support & Ticket Management
• Respond to incoming support tickets in Zendesk, ranging from login issues to feature bugs.

• Deliver accurate, step-by-step guidance via email and live chat to resolve problems quickly.

• Keep detailed and organized notes within Zendesk to track issue histories and resolutions.

• Escalate technical challenges when needed—but only after trying to solve them first.

Customer Experience & Troubleshooting
• Walk users through the verification journey and provide calm, clear solutions when issues arise.

• Translate complex processes or tech terms into language that anyone can understand.

• Think critically to identify patterns, suggesting areas where automation or improvements can make life easier for both users and the team.

Teamwork & Platform Improvement
• Collaborate with product, design, and engineering to share user feedback and recurring pain points.

• Provide insights that help shape a better user experience and inform product improvements.

• Stay current with feature updates, new tools, and internal workflows—your growth is part of our growth.

Who You Are

Remote Jobs: VeriFast – Support Smarter, Simpler Fintech Innovation

You’re probably someone who:
• Gets satisfaction from helping people solve problems.

• Enjoys breaking down technical issues into simple, friendly solutions.

• Works well independently in a remote setting.

• Has a natural sense of empathy, patience, and clear communication.

You also bring:

Remote Jobs: VeriFast – Support Smarter, Simpler Fintech Innovation

• 1+ year of experience in customer support, technical support, or a similar role.

• Comfort working in tools like Zendesk (or similar ticketing systems).

• Familiarity with SaaS or fintech environments (a big plus, but not mandatory).

• Strong written communication skills, especially in chat and email support.

• Tech-savviness—you know how systems work and aren’t afraid to dig into details.

Why You’ll Love Working Here

Remote Jobs: VeriFast – Support Smarter, Simpler Fintech Innovation

VeriFast is a place where your voice matters. You’ll be part of a nimble team that values transparency, feedback, and personal growth. While we move fast and innovate constantly, we also care deeply about people—our team, our customers, and the communities we serve.
This role is 100% remote, offering the flexibility to work from anywhere while staying connected through a supportive, tight-knit team culture. You’ll also have opportunities to grow into expanded support, product, or customer success roles as the company scales.

How to Apply

If this sounds like your kind of challenge, we’d love to hear from you.
Click here to apply
(Include your resume and a short note about why you’d be a great fit for this role.)

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