Takealot: Online Shopping Assistant | Remote, SA
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takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant to join our team in Cape Town over the Festive Season.
(The festive period in eCommerce refers to a specific time of the year, typically spanning from late September through early January, during which there is a significant increase in shopping activities. During this time we hire temporary online shopping assistants to support the increased workload)
At takealot.com, we’re not just a company, we’re a rapidly expanding innovator in the e-commerce space. We’re searching for individuals who are not only talented but also passionate, innovative, and eager to drive success. If you thrive in a dynamic, fast-paced environment and are looking for a role where you can creatively contribute while tackling exciting challenges, we would love to have you on board.
Your Responsibilitis will include:
- Provide professional, timely, and accurate customer service
- Address and resolve product or service issues by clarifying the customer’s concerns; determine the cause of the problem and implement solutions
- Engage with customers through phone, email, and live chat
- Navigate various software tools to achieve resolution
- Collaborate with internal teams to address customer issues
- Take full ownership of customer needs to ensure they are met as per our standard of being the most customer-centric company in Africa
Desired Attributes:
- Strong customer focus with a commitment to delivering exceptional service
- Competitive and driven to excel in a fast-paced environment
- Curious, eager to learn, and open to new knowledge and experiences
- Hardworking, smart, and able to identify and solve problems effectively
- Team-oriented, mindful of the impact of your actions on the team
- Energetic, emotionally resilient, and adaptable to change and ambiguity
- Logical problem-solving approach and capable of making sound judgments
- Excellent communication skills in English, both written and verbal
- Tech-savvy with excellent typing and computer navigation skills
- Accountable, with a strong sense of integrity and ownership
Qualifications & Experience:
- National Senior Certificate
- Minimum of 6-12 months customer service experience is preferred
- Flexibility to work rotational shifts which include weekends, public holidays, and night shifts
We seek to employ Extraordinary Minds, people who:
- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenges the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com.
- thinks like an owner of the business.
- is SMART, has INTEGRITY and is HARDWORKING
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