Toys R Us:Receptionist
Table of Contents
Job Description
Welcome to the Toys R Us world of awwwesome, where we want your little one’s imaginations to run free! Toys R Us and Babies R Us are well established international brands. Commonly referred to as the “World’s Greatest Toy Stores”, Toys R Us SA currently boasts 50 physical stores, three of which are located in Namibia, Botswana and Zambia, as well as an ALL NEW AWWWESOME online store.
The key focus of the group is to ensure that customers, young and old, from children to grandparents, are offered an amazing range and experience, complimented by great value! Are you a dynamic, energetic and passionate individual?
We are looking for a Receptionist to be based at our Head Office in Durban!!!
Minimum Requirements
Grade 12 (Matric)
MS Office (Outlook, Word and Excel) proficiency
English – excellent written and communication skills
OTHER OPPORTUNITIES:
Key Performance Areas
Providing a telephone service to clients and staff by:-
• Answering in-coming telephone calls, responding and redirecting as required.
• Taking / delivering telephone messages.
• Greeting clients, handling queries, providing information, and resolving issues, as is appropriate.
• Liaising with suppliers regarding specific requirements and maintenance needs.
• Sourcing telephone numbers and making outgoing calls as requested.
• Updating of internal contact lists as and when required for Head Office and stores.
Maintaining the reception area and receiving visitors by:-
• Monitoring / reporting on the cleaning and presentation of the reception area.
• Greeting customers, receiving parcels and distributing to required stores/areas.
• Providing information, directing clients and responding to queries.
Courier:-
• Arranging courier company to collect documents , parcels as and when required.
• Signing for documents and parcel deliveries as and when required.
• Ensuring that all documents, parcels, post received is distributed timeously to the
relevant person.
• Assisting with basic data capturing, and general typing as and when required.
General:-
• To undertake all mandatory training as required and participate in appropriate in-service training as and when required.
• Maintaining the strict confidentiality of all information acquired especially with regard to trade procedures, policies and staff.
• To undertake an appraisal and personal development review annually and through self-development, continuously update and improve knowledge and competencies.
• To take responsibility for being up to date with current policies and procedures and to adhere to these.
• Co-operating fully in the introduction of any new technology and new methods as appropriate.
• To undertake any other relevant duties requested by management