Tracker Installation Support Agent Jobs 2025 – Apply Now

If you’ve been searching for career opportunities in customer support, scheduling, or operations, then these Tracker installation support jobs might be exactly what you’re looking for.

Tracker, one of South Africa’s leading vehicle tracking and recovery companies, is recruiting 10 Installation Support Agents in the Scheduling division.

This opportunity is ideal for motivated, detail-oriented, and customer-driven individuals who want to build a stable and rewarding career.

In this comprehensive article, we will break down everything you need to know about the role — from responsibilities and requirements to benefits, growth opportunities, and how to apply.

If you want to secure one of these positions, read carefully and follow the full application guide at the end.

About Tracker

Tracker is a household name in South Africa, known for providing world-class vehicle tracking, recovery, and fleet management solutions.

Since its establishment, Tracker has grown into one of the most trusted brands in safety and technology. The company offers services to individuals, businesses, and government institutions, ensuring safety, security, and convenience.

Working at Tracker means joining a team that values innovation, accountability, service excellence, and customer satisfaction. Employees are given opportunities to develop new skills, grow professionally, and make a real difference in clients’ lives.

That’s why these Tracker installation support jobs are more than just ordinary contact centre roles — they’re a stepping stone into a company that thrives on performance and integrity.

Role Overview: Installation Support Agent – Scheduling

The Scheduling division is at the heart of Tracker’s customer operations. As an Installation Support Agent, you will act as the bridge between customers, technicians, and Tracker’s support teams.

Your role ensures that all fitments, reschedules, and installations are handled smoothly, professionally, and on time.
The core purpose of this position is to:

• Maintain customer service excellence under high-pressure conditions.

• Handle customer queries and ensure queries are resolved efficiently.

• Manage technician schedules to ensure the best possible service delivery.

• Prevent cancellations and strengthen Tracker’s relationship with its clients.

If you enjoy working with people, solving problems, and multitasking in a fast-paced environment, this could be your ideal career path.

Key Responsibilities

Successful candidates will handle a wide variety of tasks every day. Below is a detailed look at what you can expect from these Tracker installation support jobs:

• Customer Service & Relationship Management

• Promote Tracker to both new and existing clients.

• Establish, build, and maintain professional relationships with clients and partners.

• Deliver service excellence in line with Tracker’s standards.

• Scheduling & Coordination

• Schedule fitments of Tracker units across various regions.

• Liaise directly with technicians regarding appointments.

• Reschedule appointments when needed and ensure minimal disruption.

• Ensure effective utilization of Tracker technicians to avoid downtime.

• Outsource work to fitment centres where necessary.

• Maintain local and regional scheduling relationships to improve efficiency.

• Administrative Duties

• Handle contract administration and feedback.

• Manage daily statistical reporting to management.

• Capture data accurately in company systems.

• Monitor high quality and accuracy of all schedules created.

• Problem-Solving & Query Resolution

• Take ownership of all queries received via phone or email.

• Handle cancellation risks by engaging with clients effectively.

• Ensure all queries are resolved within agreed Service Level Agreements (SLAs).

• Support other Tracker departments and regions as needed.

• Sales & Target Achievement

• Work toward meeting and exceeding sales and service targets.

• Follow up on customer leads and queries to close potential deals.

Minimum Requirements

To qualify for these Tracker installation support jobs, applicants must meet the following criteria:

• Education: Matric (Grade 12) is essential.

• Experience: At least 1 year of Contact Centre experience.

• Languages: Bilingual (English and Afrikaans) is advantageous.

• Skills:

• Strong computer literacy.

• Excellent typing skills with accurate data capturing abilities.

• Clear, confident telephone manner with strong communication skills.

• Analytical skills for problem-solving.

• Excellent time management and ability to work with deadlines.

• High levels of self-discipline and accountability.

• Ability to work independently and in a team.

• Personal Attributes:

• Ability to work under pressure.

• Confident and professional in customer interactions.

• Willing to have calls voice recorded.

Why Apply for Tracker Installation Support Jobs?

Choosing Tracker means choosing a company that invests in its people. Here are a few benefits of working in these roles:

• Career Growth: Tracker is a well-established company that offers continuous development and internal growth opportunities.

• Job Security: Vehicle tracking and recovery is an essential service industry in South Africa.

• Workplace Culture: Employees work in a supportive, motivated, and professional environment.

• Skills Development: Gain experience in customer service, scheduling, administration, and problem-solving — valuable skills that can boost your career.

• Team Spirit: Join a team of like-minded individuals passionate about delivering service excellence.

Skills You Will Develop

By taking up one of these Tracker installation support jobs, you will strengthen and grow skills such as:

• Customer relationship management

• Time management and scheduling

• Data capturing and reporting

• Analytical thinking and decision-making

• Professional communication (written and verbal)

• Handling high-pressure environments

These transferable skills will prepare you for future roles in customer service, operations, sales, or even management.

Application Process

If you are ready to apply, follow the steps below carefully:

• Prepare Your Documents

• Updated CV (highlighting your Contact Centre or customer service experience).

• Certified copies of your Matric certificate or NQF Level 4 equivalent.

• Certified ID copy.

• Any additional qualifications or reference letters (if available).

• Click the Application Link

• Visit Tracker’s official careers page.

• Search for “Installation Support Agent – Scheduling x10”.

• Submit Your Application

• Fill in all required details accurately.

• Upload your CV and supporting documents.

• Double-check before submitting.

• After Applying

• Keep your phone and email active for communication.

• Be ready for assessments or interviews.

Closing Date

Applications for these Tracker installation support jobs are open now.

Interested candidates are encouraged to apply as soon as possible, as Tracker will close the vacancy once the required number of candidates is shortlisted.

Final Thoughts

If you are passionate about customer service, thrive under pressure, and want to join one of South Africa’s most respected companies, these Tracker installation support jobs could be the perfect opportunity.

With only 10 positions available, competition is likely to be high — so prepare your application carefully and submit it on time.
Working at Tracker is more than just a job — it’s a career journey filled with growth, learning, and the satisfaction of making a difference in people’s lives.

How to Apply 

Click here to apply for Tracker Installation Support Agent Jobs 2025

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