Capitec Bank: Agent: Call Centre | Hybrid , Johannesburg
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We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
- To provide telephonic support as well as chat support via Glia to clients across the Business Bank product range timeously and efficiently, ensuring adherence to policies, processes and procedures.
Experience
Minimum:
- 1yr+ service call centre experience
- How to share and/or impart information clearly and succinctly – strong enunciation and pronunciation
- Client service principles and practices
Ideal:
- Banking environment experience
- Conflict management know-how
- Basic technology know–how and understanding
- Telephonic and online communication tools and methods
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- FAIS accredited as Key Individual and approved by FSCA
Knowledge
Minimum:
- 1yr+ service call centre experience
- How to share and/or impart information clearly and succinctly – strong enunciation and pronunciation
- Client service principles and practices
Ideal:
- Banking environment experience
- Conflict management know-how
- Basic technology know–how and understanding
- Telephonic and online communication tools and methods
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Attention to Detail
- Analytical Skills
Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.