POST 03/11: CLIENT SERVICE OFFICER (X146 POSTS) – GAUTENG PROVINCE

The Department of Employment and Labour has officially announced Client Service Officer x146 posts in Gauteng, offering a significant opportunity for job seekers who are passionate about public service, administration, and customer support within government institutions. These vacancies are spread across multiple Labour Centres throughout Gauteng, ensuring wide geographic access and employment opportunities for candidates from different communities.

This recruitment drive forms part of the government’s ongoing commitment to improving service delivery, strengthening frontline operations, and ensuring that Unemployment Insurance Fund (UIF) services are accessible, efficient, and responsive to the needs of the public. The Client Service Officer x146 posts in Gauteng are permanent positions with a competitive annual salary and clear job responsibilities aligned with Batho Pele principles.

SALARY AND EMPLOYMENT CONDITIONS

The advertised salary for the Client Service Officer x146 posts in Gauteng is:

Salary: R269 499 per annum
This remuneration is in line with public service salary scales and reflects the importance of the role in supporting UIF operations and labour-related services. Successful candidates will be appointed in accordance with applicable government policies and procedures.

Other Opportunities 

• Apply for secretary x46 at SAPS 

• Apply for Personal Assistant at Momentum 

• Apply for Senior Administration Officer UIF jobs 

CENTRES AND NUMBER OF POSTS

The Client Service Officer x146 posts in Gauteng are distributed across the following Labour Centres, each with its own reference number. Applicants must quote the correct reference number when applying.

Labour Centres and Vacancies

• Labour Centre: Alberton – Ref No: HR4/4/4/01/01 (X8 Posts)
• Labour Centre: Benoni – Ref No: HR4/4/4/01/02 (X6 Posts)
• Labour Centre: Boksburg – Ref No: HR4/4/4/01/03 (X5 Posts)
• Labour Centre: Brakpan – Ref No: HR4/4/4/01/04 (X6 Posts)
• Labour Centre: Carletonville – Ref No: HR4/4/4/01/05 (X7 Posts)
• Labour Centre: Germiston – Ref No: HR4/4/4/01/06 (X10 Posts)
• Labour Centre: Johannesburg – Ref No: HR4/4/4/01/07 (X2 Posts)
• Labour Centre: Kempton Park – Ref No: HR4/4/4/01/08 (X9 Posts)
• Labour Centre: Nigel – Ref No: HR4/4/4/01/09 (X6 Posts)
• Labour Centre: Roodepoort – Ref No: HR4/4/4/01/10 (X6 Posts)
• Labour Centre: Sandton – Ref No: HR4/4/4/01/11 (X2 Posts)
• Labour Centre: Sebokeng – Ref No: HR4/4/4/01/12 (X7 Posts)
• Labour Centre: Soweto – Ref No: HR4/4/4/01/13 (X6 Posts)
• Labour Centre: Springs – Ref No: HR4/4/4/01/14 (X5 Posts)
• Labour Centre: Vanderbijlpark – Ref No: HR4/4/4/01/15 (X7 Posts)
• Labour Centre: Vereeniging – Ref No: HR4/4/4/01/16 (X4 Posts)
• Labour Centre: Atteridgeville – Ref No: HR4/4/4/01/17 (X5 Posts)
• Labour Centre: Bronkhorstspruit – Ref No: HR4/4/4/01/18 (X5 Posts)
• Labour Centre: Ga-Rankuwa – Ref No: HR4/4/4/01/19 (X5 Posts)
• Labour Centre: Krugersdorp – Ref No: HR4/4/4/01/20 (X8 Posts)
• Labour Centre: Mamelodi – Ref No: HR4/4/4/01/21 (X6 Posts)
• Labour Centre: Pretoria – Ref No: HR4/4/4/01/22 (X2 Posts)
• Labour Centre: Randfontein – Ref No: HR4/4/4/01/23 (X6 Posts)
• Labour Centre: Soshanguve – Ref No: HR4/4/4/01/24 (X8 Posts)
• Labour Centre: Temba – Ref No: HR4/4/4/01/25 (X5 Posts)

These Client Service Officer x146 posts in Gauteng ensure that service delivery is strengthened across both urban and semi-urban Labour Centres.

JOB PURPOSE AND OVERVIEW

The Client Service Officer plays a critical role as the first point of contact between the Department of Employment and Labour and members of the public. Individuals appointed to the Client Service Officer x146 posts in Gauteng will be responsible for delivering professional, efficient, and customer-focused services related to UIF benefits and labour administration.

The role requires accuracy, integrity, confidentiality, and strong communication skills. Client Service Officers ensure that UIF processes are handled in compliance with legislation while providing guidance and support to clients.

DUTIES AND KEY PERFORMANCE AREAS

Applicants appointed to the Client Service Officer x146 posts in Gauteng will perform the following duties:

1. Screening Services

• Provide screening services to clients visiting Labour Centres
• Verify documentation submitted for UIF-related services
• Ensure that applications comply with legislative and procedural requirements

2. Processing UIF Applications

• Process applications for UIF benefits
• Capture and verify client information accurately
• Ensure compliance with the Unemployment Insurance Act and Regulations

3. Payment Continuation Forms

• Register payment continuation forms
• Update and maintain UIF beneficiary records
• Address client queries related to benefit payments

4. Administrative Functions

• Provide administrative support within the Labour Centre
• Maintain records and filing systems
• Assist with reporting and data capturing where required

These duties highlight the operational importance of the Client Service Officer x146 posts in Gauteng in ensuring that UIF services reach eligible beneficiaries efficiently.

REQUIREMENTS AND QUALIFICATIONS

Minimum Requirements

• Matriculation / Grade 12 / Senior Certificate
No additional tertiary qualification is required, making the Client Service Officer x146 posts in Gauteng accessible to a broad range of applicants with the right skills and competencies.

REQUIRED KNOWLEDGE

Applicants must demonstrate knowledge of the following legislative and policy frameworks:

• Unemployment Insurance Act and Regulations
• Unemployment Insurance Contributions Act
• Public Finance Management Act (PFMA)
• Protection of Personal Information Act (POPIA)
• Treasury Regulations
• Batho Pele Principles
• Department of Labour and UIF Policies and Procedures
• UIF Vision, Mission, and Values
• Customer Care Principles
• Departmental Policies, Procedures, and Guidelines

This knowledge base is essential for anyone appointed to the Client Service Officer x146 posts in Gauteng, as the role directly impacts public trust and service quality.

REQUIRED SKILLS AND COMPETENCIES

Candidates must demonstrate the following skills:

• Interview skills
• Communication skills (verbal and written)
• Computer literacy
• Listening skills
• Interpretation skills (UI Act and Contributions Act)
• Conflict management
• Time management
• Customer relations
• Analytical skills
• Interpersonal skills
• Telephone etiquette
• On-the-job training adaptability (operational systems)

These competencies ensure that Client Service Officers can manage high-volume public interactions while maintaining professionalism.

WORK ENVIRONMENT AND CAREER VALUE

The Client Service Officer x146 posts in Gauteng offer more than just employment — they provide long-term career value within the public service. Labour Centres are fast-paced environments where employees gain exposure to labour legislation, administrative systems, and public service ethics.

Employees benefit from:

• Job stability
• Structured working hours
• Government employment benefits
• Opportunities for internal growth and promotion

ENQUIRIES

For enquiries regarding the Client Service Officer x146 posts in Gauteng, contact:
• Mr PP Godongwana – 082 883 7553
• Mr N Pillay – 071 471 0542
• Mr T Nengwekhulu – 060 968 6158

APPLICATION PROCESS (AS PROVIDED)

Applications must be submitted as follows:

Postal Applications:
Chief Director: Provincial Operations
PO Box 4560
Johannesburg
2001

Hand Delivery:
47 Empire Road
Parktown

Online Applications:
Email: Jobs-UIF-GP1@labour.gov.za

IMPORTANT NOTE:

Applicants will receive an auto-reply containing a link and/or QR code that must be clicked or scanned to update crucial information.

FINAL NOTES

The Department encourages all eligible candidates to apply for the Client Service Officer x146 posts in Gauteng. These positions play a vital role in ensuring that unemployed workers receive financial relief and administrative support during difficult times.

Applicants must ensure:

• The correct reference number is quoted
• All required documentation is submitted
• Applications are submitted before the closing date
Failure to comply may result in disqualification.

Dailyspark is on Social media platforms for more updates, follow our WhatsApp channel

Disclaimer: DailySpark.co.za shares publicly available job vacancies.
We are not affiliated with any company or any employer.
For official updates, always visit the employer’s website directly