Exciting Career Opportunity: Join DHL as a Customer Services Officer (x2) in South Africa
Join DHL as a Customer Services Officer
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Be Part of a Global Logistics Leader!
Join DHL as a Customer Services Officer
DHL, the world’s largest logistics and mail company, is looking for two dynamic Customer Services Officers to join its South African team. As part of Deutsche Post DHL Group, we operate in over 220 countries and territories, providing top-tier logistics solutions. We are pioneers in eCommerce, international express delivery, and contract logistics, dedicated to service excellence, innovation, and sustainability.
If you’re passionate about customer service and want to be part of a team that connects people and businesses worldwide, this opportunity is for you!
Position: Customer Services Officer (2 Openings)
Join DHL as a Customer Services Officer
Why Join DHL?
Join DHL as a Customer Services Officer
This role is an exciting opportunity to work in a fast-paced, high-energy environment that presents numerous challenges and growth opportunities.
Key Responsibilities
1. Order Processing & Management
• Ensure all orders received by 15:30 are processed the same day, while those received later are handled the next business day.
• Update and maintain all order records, including P-Drive documentation.
• Manage special requests and ensure proper pallet configuration.
• Resolve EDI rejections, late orders, unclear order copies, and pricing issues efficiently.
2. Customer Query Handling
• Respond to all email and phone queries before 17:00.
• Provide timely updates to customers while awaiting responses from internal teams.
3. ZOA and Order Tracking
• Monitor ZOA reports at least three times a day, tracking order holds, shipping requirements, and pricing.
• Manage outstanding orders and reporting for seamless operations.
4. Stock Control & Allocation
• Oversee stock availability and urgent delivery coordination for missed delivery schedules.
• Ensure correct stock allocation per customer order.
5. Pricing & Billing Accuracy
• Identify and escalate any pricing discrepancies between SAP and customer invoices.
6. Product Uplifts & Returns
• Accurately handle upload requests for product uplifts.
• Manage customer returns in compliance with DHL’s return policies.
7. Key Account Management
• Implement specific customer requirements to meet client expectations.
8. Reporting & Analytics
• Generate and distribute key reports, including:
• Daily Order Analysis
• Strike Rate Reports (weekly for PnP & Makro clients)
• Smollans Reports (weekly on Fridays)
• ZOO Reports (daily updates)
9. Proactive Issue Resolution
• Identify and resolve potential issues, ensuring effective communication with customers and stakeholders.
• Track and follow up on customer complaints and delivery concerns.
• Build strong relationships with internal teams to streamline query resolution.
Required Qualifications & Experience
• Matric (Grade 12) certificate
• 2-3 years of experience in customer service within warehousing or logistics
Essential Skills & Competencies
• Proficiency in SAP, Microsoft Excel, and Word
• Ability to work under pressure and meet deadlines
• Strong customer focus and excellent interpersonal skills
• Effective verbal and written communication
• Exceptional problem-solving and organizational skills
• High attention to detail and ability to follow through on queries and orders
• Commitment to DHL’s values and professional service standards
Language Requirement
• Fluent in English (verbal and written)
OTHER JOBS
• Department of Education:Administration Clerk x5
Ready to Take the Next Step? Apply Now!
DHL is committed to providing a workplace that fosters growth, collaboration, and excellence. If you have the skills and passion for customer service, apply today to become part of a global logistics leader!
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