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About GEMS – Government Employees Medical Scheme
medical administration jobs in South Africa
The Government Employees Medical Scheme (GEMS) is South Africa’s leading medical aid for government employees, committed to providing quality, affordable, and accessible healthcare services. Established to ensure that public servants have access to comprehensive health benefits, GEMS has consistently been recognized for its professionalism, efficiency, and dedication to improving healthcare outcomes for its members.
By joining GEMS, you become part of an organization that puts people at the center of everything it does. Employees are empowered to make meaningful contributions, innovate in healthcare delivery, and grow professionally in a supportive and inclusive environment.
Working at GEMS offers not just a job, but a career where your work directly impacts the wellbeing of thousands of government employees and their families across South Africa.
The Medical Advisory Services Coordinator role is a crucial part of this mission, supporting the Senior Manager of Medical Advisory Services and ensuring seamless operations across all administrative and healthcare-related functions.
Job Title: Medical Advisory Services Coordinator
Location: Head Office, Pretoria
Salary Package: R642,756 per annum (inclusive of benefits)
Closing Date: 23 December 2025
Role Overview
The Medical Advisory Services Coordinator plays a pivotal role in supporting GEMS’ Healthcare Management Division. Reporting directly to the Senior Manager Medical Advisory Services, this role ensures the smooth execution of administrative, project management, and healthcare coordination tasks.
The coordinator will be instrumental in facilitating key meetings, tracking projects, managing contracts, and liaising with stakeholders to support the strategic objectives of the Scheme.
This role is ideal for professionals passionate about medical administration jobs in South Africa, looking to grow their career in a dynamic healthcare environment while contributing to improved health outcomes for government employees.
Key Responsibilities
The Medical Advisory Services Coordinator will be expected to perform the following duties:
1. Secretariat Support
• Serve as the secretariat for the Ex-Gratia Sub-Committee and Claims Working Group, ensuring all administrative functions are completed efficiently.
• Liaise with the Executive Assistant to schedule all committee and working group meetings, conferences, and seminars.
• Prepare, draft, and finalize the annual year plan by the end of January each year.
• Maintain and update Terms of Reference for all committees annually or as required.
• Regularly communicate with committee members and attendees to ensure smooth operations.
• Distribute meeting packs and documentation promptly to all relevant stakeholders.
2. Administrative and Coordination Support
• Manage all logistics for meetings, including venue booking, catering, and equipment.
• Coordinate travel and accommodation for the team and other relevant stakeholders.
• Track action items, resolutions, and follow-up tasks from all meetings.
• Maintain accurate and up-to-date records for all administrative processes.
3. Contract and Financial Oversight
• Support Healthcare Management’s contract oversight in line with GEMS’ Service Level Agreement (SLA) Management Protocols.
• Assist with budgeting, procurement processes, and financial administration where required.
• Monitor contracts to ensure compliance with internal and external policies.
4. Stakeholder Engagement
• Act as a liaison between management, committees, healthcare providers, and internal stakeholders.
• Ensure effective communication and timely dissemination of information.
• Support cross-functional teams to meet project and organizational goals.
5. Project Management
• Track ongoing projects, ensuring milestones and deliverables are met.
• Prepare progress reports and highlight potential risks or challenges to senior management.
• Provide input on process improvements, efficiency, and workflow management.
By performing these responsibilities efficiently, the Medical Advisory Services Coordinator directly contributes to the success of GEMS’ healthcare delivery and operational effectiveness.
Other Opportunities
• Apply for legal secretary at Road Accident Fund
• Apply for local Office Manager at Department of Home Affairs
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Qualifications & Experience
To excel in this role, candidates must meet the following minimum requirements:
Educational Qualifications
• A minimum NQF Level 6 qualification in Administration, Secretarial Studies, Business Administration, Healthcare Sciences, or a related field.
• Additional qualifications in Project Management, Healthcare Administration, or related disciplines (e.g., PMP, Lean Six Sigma) will be advantageous.
• Diplomas or degrees in Healthcare Sciences, Business Administration, or Management are highly desirable.
Experience
• 2–3 years of relevant administrative or coordination experience in a healthcare, medical scheme, or business support environment.
• Experience managing budgets, procurement, and financial operations.
• Proven experience in project coordination, stakeholder management, and cross-functional team collaboration.
• Prior experience within a Medical Scheme or healthcare services organization is preferred.
Required Skills & Competencies
• Strong organizational and administrative skills, capable of managing multiple tasks efficiently.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and project management tools.
• Ability to coordinate meetings, logistics, and travel arrangements for executives and teams.
• Understanding of healthcare governance, contracts, and regulatory frameworks.
• Strong problem-solving skills, attention to detail, and the ability to work independently.
• Excellent written and verbal communication skills in English.
• Ability to maintain confidentiality and handle sensitive information professionally.
Behavioral Competencies
• Nimble learning and adaptability in a fast-paced environment.
• Accountability and self-management, with a proactive approach to tasks.
• Team collaboration and the ability to support colleagues across multiple departments.
• Action-oriented and result-driven, with the capacity to prioritize effectively.
Career Growth and Opportunities
Joining GEMS as a Medical Advisory Services Coordinator provides a clear pathway for career advancement. Successful employees gain exposure to:
• High-level healthcare management and administrative operations.
• Project coordination and contract oversight at a national scale.
• Opportunities to develop leadership skills, potentially advancing to senior administrative or management positions.
• Training in governance, compliance, and healthcare systems management.
This role is ideal for individuals seeking to establish a long-term career in medical administration jobs in South Africa, with continuous opportunities for professional development and skill enhancement.
Why Work at GEMS?
• Be part of a leading healthcare organization serving government employees nationwide.
• Gain exposure to high-impact administrative and healthcare projects.
• Work in a collaborative environment that values innovation, integrity, and excellence.
• Competitive remuneration and benefits aligned with GEMS policies.
• Opportunities for continuous professional growth and training.
Application Process
Applicants should submit the following:
• A comprehensive CV detailing experience, skills, and qualifications.
• Certified copies of relevant qualifications and certificates.
• Proof of relevant work experience.
• Contactable references (minimum of two).
Applications must be submitted online via the official GEMS portal before the closing date: 23 December 2025.
Frequently Asked Questions (FAQs)
Q1: What is the minimum qualification required?
A: Applicants must have at least an NQF Level 6 qualification in Administration, Secretarial Studies, Business Administration, Healthcare Sciences, or a related field.
Q2: Can I apply if I have no prior healthcare experience?
A: While prior experience in healthcare or a Medical Scheme is advantageous, candidates with strong administrative and project management skills are encouraged to apply.
Q3: Is this role based in Pretoria only?
A: Yes, the position is based at the GEMS Head Office in Pretoria.
Q4: Are there opportunities for career advancement?
A: Absolutely. Successful coordinators gain exposure to high-level projects, contract management, and cross-functional team leadership, providing a pathway to senior administrative or management roles.
Q5: Is this role suitable for candidates looking for remote work?
A: This position requires on-site attendance at the Pretoria Head Office due to the nature of administrative and coordination responsibilities.
Q6: How often will I need to coordinate meetings and events?
A: The coordinator is responsible for all meetings, workshops, and events for the EX-Gratia Sub-Committee, Claims Working Group, and other divisions as required, ensuring all logistics and documentation are managed efficiently.
Final Thoughts
The Medical Advisory Services Coordinator role at GEMS is a unique opportunity for professionals interested in medical administration jobs in South Africa. By joining GEMS, you become part of a respected organization dedicated to delivering high-quality healthcare services to government employees while fostering professional growth and career development.
If you are detail-oriented, organized, and passionate about healthcare administration, this position offers the ideal platform to make a real impact while building a rewarding career.
Apply today and take the next step in your administrative career with GEMS!
Other Opportunities
• Apply for legal secretary at Road Accident Fund
• Apply for local Office Manager at Department of Home Affairs
Dailyspark is on Social media platforms for more updates, follow our WhatsApp channel
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