Warranty Clerk Job at Hyundai Wonderboom – Apply Now
Warranty Clerk Job at Hyundai Wonderboom
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Warranty Clerk Job at Hyundai Wonderboom
Closing Date: 18 March 2025
Reference Number: MOT240311-14
Job Title: Warranty Clerk
Location: Hyundai Wonderboom, Gauteng, South Africa
Job Type: Permanent
Job Overview:
Warranty Clerk Job at Hyundai Wonderboom
Hyundai Wonderboom is looking for a dedicated Warranty Clerk to manage warranty claims and ensure seamless claim processing in alignment with company and Hyundai Automotive SA policies. The role focuses on timely claim submissions while maintaining high service standards to reinforce customer trust in the brand.
Key Responsibilities:
• Verify all vehicle details before entering information into the system.
• Examine job cards for workshop, paint, and panel repair claims before processing costs.
• Apply accurate damage codes to all warranty claims.
• Handle claim queries efficiently to ensure swift resolution.
• Maintain security of the parts claim storage area at all times.
• Keep the parts claim store organized and clean.
• Properly tag and store all warranty parts.
• Dispatch required parts to suppliers within the specified timeframe.
• Process warranty claims for the paint shop.
• Work closely with the Hyundai Automotive SA (HASA) warranty claims team to ensure smooth claim handling.
• Track and manage ordered warranty parts on the back-order list.
• Follow up on outstanding back-order parts and customer-related repairs.
• Ensure customers return for pending back-order warranty fixes.
• Check the vehicle’s history for previous warranty-related work.
• Confirm the vehicle is within the warranty coverage period.
• Accurately record vehicle mileage on job cards.
• Ensure thorough inspection and diagnosis by the workshop team.
• Verify availability of warranty parts before initiating repairs.
• Record correct part details and part numbers on warranty claim forms.
• Obtain necessary approvals before commencing any warranty repair work.
• Adhere strictly to Hyundai’s warranty policies and guidelines.
• Reconcile warranty job cards, invoices, and claim forms with a warranty register.
• Submit all completed warranty claim forms and invoices to HASA within seven days of repair completion.
• Confirm receipt of invoices by HASA.
• Ensure job cards are costed and invoiced immediately after repairs.
• Dispose of failed parts as per warranty policies unless directed otherwise by HASA.
• Send parts for inspection if requested by HASA.
• Ensure all warranty job cards and invoices are signed by customers.
• Organize warranty documentation by chassis number for easy reference.
• Maintain manual records of warranty parts older than 30 days for incentives.
• Perform additional tasks as assigned by management when required.
Qualifications & Experience:
• Education: Matric (Grade 12)
• Experience: Minimum of 2 years in a similar role
Skills & Attributes:
• Strong attention to detail
• Excellent communication skills
• Prior experience in a warranty-related role
• Ability to work efficiently under pressure
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How to Apply
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