FNB Call Centre Agent – Customer Service Representative Job in Johannesburg

Call Centre Agent

Location: Johannesburg
Job Type: Full-time
Application Deadline: March 20, 2025 (1 day remaining)
Job ID: R30656

Join Our Dynamic Call Centre Team at FNB

Call Centre Agent

Are you ready to be part of a leading financial institution known for innovation, customer-centric solutions, and an environment that fosters growth? At First National Bank (FNB), we embrace forward-thinkers and problem-solvers who are passionate about delivering top-tier customer service.
We’re looking for a skilled Call Centre Agent to join our FirstRand Short-Term Insurance team. If you have a knack for communication, problem-solving, and delivering exceptional customer experiences, this is your opportunity to thrive in an agile and collaborative workspace.

Key Responsibilities:

• Provide outstanding customer service via phone and other communication channels.
• Address customer inquiries and resolve issues efficiently within agreed timeframes.
• Ensure professional communication that enhances customer satisfaction and fosters positive feedback.
• Maintain expert knowledge of products, pricing, and application processes to achieve service targets.
• Accurately log all customer interactions in the CRM system for tracking and reporting.
• Ensure compliance with regulatory, legislative, and audit requirements.
• Manage costs effectively within approved budgets to enhance profitability.
• Deliver reports on call centre performance and suggest areas for improvement.

What We’re Looking For:

• Minimum Requirement: Matric (Grade 12).
• Preferred Qualifications: RE5 certification and NQF Level 4 or 5 FAIS accreditation.
• Experience:
• At least 2-3 years of experience in personal lines insurance.
• A minimum of 2 years working in a commercial lines insurance environment.

Why Join FNB?

• Collaborate with industry experts and expand your professional network.
• Work in a fast-paced, innovative environment that encourages creative problem-solving.
• Access opportunities for career growth and skill development.
• Engage in a supportive culture where initiative is valued and rewarded.

Who You Are:

• Adaptable and eager to learn.
• Capable of analyzing complex customer needs and providing tailored solutions.
• A team player who thrives in a dynamic and customer-focused environment.

OTHER JOBS 

• Department of Education:Administration Clerk x5

Take the Next Step in Your Career!

Don’t miss this chance to join a company that values innovation, customer service excellence, and employee growth.

Click here to apply now – We’re excited to connect with you!

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